Healthy Paws | Pet Insurance Review

I highly recommend Healthy Paws pet insurance to anyone. I have a rescue pup with some health issues and their claims department has processed all claims quickly and fairly. The online claim submittal process is easy to use.

I love healthy paws. My rescue pup has had some health issues and the claims dept has processed everything quickly and fairly. I would recommend this insurance to anyone.

I don't know if this is standard policy, but I recently submitted my first claim. Healthy Paws is requesting ALL of my pet's vet medical bills EVER. It is a 3 part claim. The first 2 parts they didn't owe me anything, by their standards (it was under the deductible.) The 3rd part they wouldn't pay without all of his medical records. My guess is it's an attempt to see if there is any pre-existing condition which will means they won't have to pay (spoiler alert: there isn't.) They are also checking to make sure I had an exam within the first year of getting the insurance, which they tell you but they don't make you prove, since they can use it to null your coverage later and they will not have to refund you! Be careful!

I've been with HP since 2016. Never had problems till recently, and now I'm warning everyone against them. They double charged my rate this month. I emailed, got ridiculous responses that had nothing to do with my overcharge. Just a pass the buck email. I call and call, the number is 'restricted' whatever that means but I can't get through. So I send another email to cancel my coverage, the response is to call the number that I can't get through on. This is on top of them raising my rate Jan 1 from $32 to $90 a month with no prior notice. Thank God we've never needed the insurance but we've certainly paid for it. I would think they'd be rolling over backwards to keep customers like us but I guess they don't care about retention. My next step is cancel my auto pay since I can't get in touch with them. Of course that'll mean losing the money I should get back that's already been paid. BEWARE! Something has changed there and it's not for the better of the customer or their pet.

Had been insured with Healthy Paws for several years I had two pets insured Ozzie past away from cancer I called them to take Ozzie off his policy mentioned that Alvin my Schnauzer is to stay on the policy three time I found out they removed both pets without my knowledge - just got off the phone and they told me it was an error on they part. So they will review who was responsible and let me know in 7 to 10 before reinstating Alvin. I am done - with Healthy Paws.