Healthy Paws | Pet Insurance Review

Pet insurance saves lives! I hope you never need to use it, but Healthy Paws makes the claims process completely painless--you upload records and itemized bills, and they send you a reimbursement quickly. My adorable puppy endured two trips to the ER and will need surgery to recover from an unexpected birth defect. I'm not sure I could cover the cost alone, but with their help (and kind support, always asking how she's doing!), we can get through this.

Pet insurance saves lives! I hope you never need to use it, but Healthy Paws makes the claims process completely painless--you upload records and itemized bills, and they send you a reimbursement quickly. This adorable little girl endured two trips to the ER and will need surgery to recover from an unexpected birth defect. I'm not sure I could cover the cost alone, but with their help (and kind support, always asking how she's doing!), we can get through this.

Healthy Paws have been awesome from day one! They respond to and resolve my claims quickly, and after one of my girls' recent trip to the ER, even checked in to ask how she was doing and send their well wishes. Their customer service is top notch and their coverage has given me and my rambunctious fur-family peace of mind. We love Healthy Paws!

Healthy Paws have been awesome from day one! They respond to and resolve my claims quickly, and after one of my girls' recent trip to the ER, even checked in to ask how she was doing and send their well wishes. Their customer service is top notch and their coverage has given me and my rambunctious fur-family peace of mind. We love Healthy Paws!

I used to love healthy paws but recently they've been horrible with claims processing. I used the app recently and a claim sat there with nothing being done for 8 days only showed submitted. The rep on the phone blamed the app so I submitted via email and it's now day 3 and nothing has been done with my claims. I'm only told they are sitting in a queue and will be handled eventually. Still not assigned to a claims adjuster. Absolutely ridiculous! I'm backlogged over $2000 in claims that I can't submit because they sit there and are done in order and as of now they aren't even processing the 2 I just submitted. Also the management team will now only email you and do not directly reply to your questions. Instead you get form responses. Multiple representatives and the manager that emailed me used the same exact phrasing (form response). The management team member never even directly answered the question I have so they don’t even edit the form letter response at all except to change your name and the management persons name. The quality of their company is definitely declining now. Go with a different company. Unfortunately because my dogs have chronic conditions I'm stuck with this company now.