Healthy Paws | Pet Insurance Review

4.9

out of 5

Number of reviews 11,027

Healthy Paws Pet Insurance offers one simple plan that covers accidents and illnesses and includes unlimited annual and lifetime payouts. They support hundreds of pet rescues and animal shelters through their Every Quote Gives Hope™ medical grant program. Top-Rated Pet Insurance Plan No maximum annual or lifetime payouts One easy-to-understand pet insurance policy Most claims are processed within 2 days Use any licensed veterinarian in the U.S. or Canada
5

out of 5

POSTED: | BY: Deborah

Fantastic insurance

My dog had emergency surgery at an after hour’s emergency vet. It was very expensive but I didn’t hesitate because I knew I could rely on my Healthy Paws insurance. I submitted the claim and was reimbursed in 4 days for everything except the exam fee (which I know is not covered). What a relief!
2

out of 5

POSTED: | BY: Unhappy Customer

Claim Review Time is Excessive - Don't Recommend

I've had a lot of difficulty getting my pet's Emergency Visit reimbursed and it's been over 30 days. It took 30 days for a claim representative to finish reviewing the claim and, when I called, the customer service representative wouldn't give me a timeline and wasn't helpful; I asked to speak to a claims representative at the end of the call and she said they don't have direct extensions. Healthy Paws was highly recommended by local pet owners, but I'm starting to regret choosing this as my pet insurance. It was really scary experience going to the Emergency Vet.
1

out of 5

POSTED: | BY: Lyrie

DO NOT RECOMMEND

Highly do NOT recommend this pet insurance. Takes forever to process a claim because they keep asking for medical records even though they were already submitted. I've emailed several times that those were the full medical records, but they keep asking for more like labs and xrays. My dogs never needed those tests nor had them performed, yet they are still asking for them. My dogs also received vaccines from Seeaca and Humane Society. They still want those records from the time before joining. I called and the representative still asked for them. They do not even offer wellness plans, so I do not understand why they needed those vaccine records. I highly, HIGHLY DO NOT recommend Healthy Paws.
5

out of 5

POSTED: | BY: Lori

There when we needed it most!

Our 4 year old dog Candy recently had to have major back surgery, she had a severe ruptured disc and could not walk or urinate. It was very sudden and we don’t how it happened. Thank goodness for Healthy Paws. Candy’s hospital stay was 10 days and included physical therapy. She is now home and still recovering. Healthy Paws was there when we needed it most and the claim process was easy, and paid in a matter of DAYS. I’m so glad we chose Healthy Paws when looking for pet insurance! Thank you Healthy Paws!!
5

out of 5

POSTED: | BY: Vishali

Recommend to every pet owner

I am so grateful to have chosen HealthyPaws as my dog's insurance policy company. My dog started to limp at a very young age and a few months after extensive imaging was diagnosed with Elbow Dysplasia and needed to get surgery. Healthypaws and their customer service was and continues to be absolutely impeccable. They always review the claims within 2-3 days, keep you updated with every step of the process, and will let you know once the claim has been reviewed and completed. The reimbursement checks are sent out within 2 days of reviewal and completion of claims. They are quick, efficient, and very professional. I wouldn't have been capable to afford the all of the medical bills if I didn't have Healthypaws. One CT scan was close to ~ $1,800, not to mention x-rays, medications, Rehab! Having a sick/injured pet is extremely stressful, and even though all pet owners want to provide their fur companions with the best care, finance is a concern when the bills begin to add up to multiple thousands. Knowing that I had Healthypaws, made it so I had one less thing to worry about. I didn't have to worry about waiting for months before getting the reimbursements, I could provide my fur baby with the proper medical care he needed and I can't thank Healthypaws enough for that. The only con I feel the need to mention is that there's no regulations in regards to premium change, our monthly premium went from ~ $37 a month to ~$51 a month in 2 years (my dog is 2 years 1/2 years old), there's no telling how high the premium can/will increase. In summary, Healthypaws is an insurance company you won't regret getting.

Monthly Cost

$15 – $80, depending on breed, zip code, age of pet and choice of deductible and co-pay.

Coverage

One plan covers accidents, illnesses, cancer, emergency care, genetic conditions, alternative care and more. You can choose a co-pay of 10%, 20%, 30% or 40%. The pay-out amount is based on your actual vet bill.

Payout Limits

No per incident, annual or lifetime pay-out limit.

Deductible

You can choose an annual deductible of $250, $500 or $750* *Choice depends on age of the pet

Age Limits

Pets must be at least 8 weeks old and under 14 years old at time of enrollment. Once enrolled, pets can stay insured regardless of age.

Waiting Period

Coverage begins 15 days after your policy starts. There is a 12-month waiting period for hip dysplasia claims.

Exclusions

Pre-existing conditions are not covered. Hereditary and congenital conditions are covered, however hip dysplasia is only covered in pets who enroll before they are 6 years old.
Healthy Paws Pet Insurance was rated the best pet insurance company by customers in 2015, 2016 and 2017 at petinsurancereview.com, Consumersadvocate.org, PetInsuranceQuotes.com and other leading review sites. Healthy Paws has one simple plan that covers accidents and illnesses with no per incident, annual or lifetime payout limits. Their goal is to offer the best coverage possible while still keeping plans affordable. With each pet insurance quote submitted, Healthy Paws makes a donation to one of hundreds of pet rescues and animal shelters through its Every Quote Gives Hope™ medical grant program.

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