Healthy Paws | Pet Insurance Review

I have tried three different insurance companies. Two were a disaster (Especially ASPCA). Healthy Paws is amazing. The claims are processed quickly, when there are questions they are fair and professional and I feel like they have the welfare of me and my boys at heart. nThe first company we tried we fought with constantly, they went out of their way to connect procedures to re-existing conditions. Health Paws has been helpful and fair. They're clearly the best.

When our dog had an unfortunate serious bout of vomiting/diarrhea, it was nice to know that a good chunk of the vet costs would be picked up by Healthy Paws. It's hard enough when your pet gets sick, so having that little extra peace of mind is all the more important. The claim process was transparent and straightforward, and happily our dog is back to her normal energetic self.

So grateful we chose Healthy Paws to cover our Shih Tzu. We recently found out or 21mo old pup needed major back surgery. Healthy Paws made it so much less stressful knowing we had them backing us. I called before our neurology appointment to find out what I was looking at regarding coverage. Tristan walked me through the whole process making sure I understood the terms and what would be expected of me. Because he took the time to explain it, I had all the documentation ready, uploaded it on the app and hit the submit button. Literally, 5 min. I got an email back saying they had received my claim and would review it. The first initial doc appointment for diagnosis requested the doctor’s chart. Completely understandable. Two days later I had an explanation of benefits and funds in my account that night. After surgery, same thing, 2 days and it was all taken care of. Great people to work with and so caring. I even got a follow up email from Stephanie and Tim asking how Watson was doing a week after major back surgery! It wasn’t a form letter either as we communicated a couple of time back and forth. They were happy to hear we were on the mend. The app is easy to navigate, and you can change your coverage at any time. I was truly expecting the process to be like working with our medical insurance, but it was completely different. So much easier!! If only human insurance companies were as easy to use as Healthy Paws!

I've been a Healthy Paws customer since December 2016 and they've been great to work with and I highly recommend. I currently have two cats (12 and 7) and have submitted several claims (the younger was diagnosed with CKD in 2018 and the older has had occasional health issues with his heart and lungs). Every claim I've submitted (most recently for an illness for Arnold that involved chest xrays, an echocardiogram, and an ultrasound - very scary day!) has been processed efficiently, reasonably, and fairly. Their customer service has been great to work with, and I received a direct deposit on my claim within one week. Normally it processes even as fast as 24 hours - they're great. Highly recommend!

You have insurance and you hope you never have to use it. After two years of coverage, my Teddy got sick and had to stay overnight in the ICU. The claims process was easy and efficient. I received my reimbursements within a few days.