Healthy Paws | Pet Insurance Review

We had a recent acute illness for our young cat. It was a comfort to know we had signed up for Health Paws. They paid everything promptly and they even reached out with a personal contact to check in on our fur baby. I highly recommend them to anyone who is an "all in" pet parent.

I signed up for healthy paws insurance when my beagle puppy was 2 months old after paying hundreds of dollars out of pocket for an early case of giardia and a scare that he swallowed a metal zipper hook. 6 years later I cannot express how valuable this company and its employees and services are. At age 2 my dog ruptured a spinal disc and was paralyzed in his lower back and both legs, which apparently is more common than we knew in dogs wiry heavy/dense bodies and short legs (like corgis, dachshunds, and beagles). The MRI, spinal surgery, and hospital stay were estimated at about $15,000. Lucky for us we were able to go for it without hesitation since we knew Healthy Paws would cover 80% and we could figure out $3,000 to help our fur baby walk again. He had another scare at age 3, and we just had a 3rd surgery at age 6- in addition to weekly physical therapy the last 4 years for maintenance of his condition. Our beagle is happy and sweet as ever, and we wouldnt be able to do it without Healthy Paws pet insurance! We are forever grateful to the service they provide, and of course to the wonderful veterinarians and surgeons out there who care about our pup. The reimbursements come through so quickly- usually within 48 hours! And we are grateful for the financial help to maintain our dog’s ability to walk. Healthy Paws makes medical decision-making easy so you can focus on the health of your pet instead of the out of pocket expense. The peace of mind they provide is worth every penny. Not to mention their personal touch- their claims reps have reached out to personally check on Otis after each service! They truly care about their customers and our pets. Highly recommend!

I strongly recommend that those considering insuring a pet with this company go elsewhere. I had my pup insured with this company until he was 7 years old and they raised the premium so high that I went elsewhere for the same coverage at a much lower premium. I also had very few claims over the years I was insured by this company. Based on my experience, this company does not want to insure pets as they age. Please look elsewhere for better and less expensive insurance. The insurance company’s response to my review does not answer the following question, which I asked them back in 2021: why didn’t your competitors increase their premiums as much as you did? The answer is obvious. The insurance company values it’s investors more than it’s insureds. As I have said: stay away from this company, unless you want to invest in them.

Healthy Paws Pet Insurance is a scam. DO NOT TRUST THIS COMPANY. I have paid them for the last 8 years and I have only submitted a couple of claims just for them to reject them, my dog's condition was very clear in the paid invoice from my Vet, it was not a pre-condition, it was an unexpected sickness and yet they refused to pay it. They claim unlimited claims reimbursements, please don't buy it, look for another insurance. Some of their reviews come from their own website/partners, so that Number 1 claim that they are the best, its pure lies. Don't waste your money. It seems they pick who they reimburse, if you are a minority, don't sign with this company. I have paid them over 10,000 in insurance just for them to turn around and deny my dog's legitimate claims. I'm very disappointed.

I had an excellent experience with Healthy Paws as a pet insurance. They covered every medical expense my dog had and were always quick to process a refund. The customer service was also very helpful every time I needed help or had a question. I was able to get 2 major surgeries and multiple ER visits covered and always had a smooth process in getting the paperwork submitted and approved. I would highly recommend Healthy Paws to any pet owner looking for reliable coverage.