Healthy Paws | Pet Insurance Review

I have an earlier review for Healthy Paws that is very positive, because they really did provide good coverage for my pet. However, I've had way too much difficulty trying to cancel my insurance (after moving to Canada). I've been trying for a month and they just withdrew another payment from my bank account. Their customer service has really declined.

We loved Healthy Paws for years, but the last two rounds of premium increases have been absolutely unreasonable (over 150% increase each year!). I've tried everything to get someone to talk me through my options. I've been willing to compromise on our coverage levels, but every little change I make (even when reducing coverage) increases our premiums even more! I was promised a local manager for my region would call me on a specific day and time, and they never did. It's been two months and I never heard from them. I've spent hours on the phone trying to stay a customer, and I've gotten zero help or support. Healthy Paws used to be the most affordable for us. Now, they are the most expensive. They'll be losing us as a customer.

Healthy Paws always reimburses me quickly for my pet's medical care. The process is simple and hassle-free.

Thank you Healthy Paws for your awesome Insurance. It has been a blessing for my chihuahua Kiki & me to have your INsurance since Dec 2020. My earlier claims were just basic heath care for Kiki. Filing claim are easy, service is excellent . Best of all, reimbursements are prom & without hassle. In August, 2022, Kiki has major surgery for his knee, the cost without Insurance would be prohibited. Fortunately, with Healthy Paws Insurance, Kiki was able to have surgery, the reimbursement for significantly amount was also promt & without hassle. I strongly recommend Health Paws INS for all pet owners.

I'm so glad I switched to healthy paws. Thanks to healthy paw's unlimited annual coverage, I can make the decision to proceed with surgery that costs over 30k after 90% reimbursement. It might be slightly more expensive than other insurance per month, but it definitely worth every penny of it! One day my cat was not eating for 3 days and was diagnosed with probable pleural effusion in an emergency. A median sternotomy was suggested and performed, which costs more than 30k in total. Thanks to healthy paw's unlimited annual coverage, I can make the decision to proceed with surgery without having to sell my car or get a personal loan. Moreover, all the payments were done within 10 days (the fastest same day!) through direct deposit and I'm able to pay my credit card in time. Now I can tell my cat is a lot happier and more energetic than before. Definitely 5-star recommended!