Healthy Paws | Pet Insurance Review

This is the third pet insurance company I've had experience with. I thought it would be a good choice because of the unlimited lifetime benefits/unlimited claims. Now I'm wondering. Our little guy was adopted in six months ago. Three months ago he became extremely ill while out on a walk. I carried him home, called our vet, piled into the car and off we went. Everything is fine now, we don't really know what the cause was, and our expenses were under our deductible so there was no payout. That's fine. What caught me off guard is the fact that the emergency exam is not counted toward the deductible. When I read that exams weren't covered I guess mentally I heard "regular well visit exams aren't covered" not "no exam,despite emergency circumstances, will be eligible for claim nor does it count toward your deductible". So I'm thinking about changing companies. Not sure what I'll do. But it truly seems to me that the examination is a major part of an emergency treatment and should not be considered on a par with a regular well visit. I've given seven as a rating because the review won't go through without a rating. I'm not really sure how to rate this plan. They're honest--this point is listed in the policy--I just don't know how many other people will have the same reaction I had, that this is part of an emergency treatment, not just an exam. I'm just hoping things are better when I have something truly expensive pop up, as I know it will.

My Boston Terrier had an eye that ruptured after a minimal eye injury. Healthy Paws really had our backs! With all over the non emergency bills, to the E.R. visiit to emergency surgery at OSU in Stillwater! I never even received a call asking any questions, justt emails telling me my claims have been processed and my refund is on the way. I couldn't believe! Really impressed. Thank you for all your hard and fast work you do, you honestly have our backs!

My 3 1/2 year old Dachshund, Macey, required major back surgery. Because she had Healthy Paws pet insurance she was able to have the surgery and physical therapy required to get better. She is doing great and is now walking well. She is still in physical therapy, but the doctor says she is well on her way back to "normal doggy life". Because of Health Paws I was able to get Macey the best care possible. The claims process took approximately a week or so, but the claims representative was there to let me know exactly what was needed to get the claim settled. I am so grateful that I chose Healthy Paws for her pet insurance. I reviewed many other companies and Healthy Paws seemed to be the best and after this I know it is. I have referred several people to Healthy Paws and three people have already signed up.

I am so glad I found you guys. My doggie has been to see the vet twice within just a few months and it was expensive. So nice to know that I did not have to pay the entire fee and I got my reimbursement within a week. I laugh everytime I hear my neighbors complaining about how much they spent for the vet...Why? crazy. Just plain dumb to not have good insurance. One of them paid thousands and the poor doggie died anyway. Had she been insured and checked maybe the vet would have caught it earlier instead of panicking and having to spend literally thousands. I am VERY happy with Healthy Paws and I will stay with them as long as my catahoulan/pit mix is with me which will be hopefully a long time from now. Best customer service also.

I chose Healthy Paws due to the great reviews here. But so far, they keep ignoring the pet records that my vet has now sent twice. I have also sent repeated emails about them ignoring the pet records and they keep responding with an automated email telling me that I haven't submitted the pet records. Since email doesn't work, I tried calling and now have to wait for someone to call me back. I don't know if they will actually cover anything. Not impressed.