Healthy Paws | Pet Insurance Review

Just received my renewal after 10 years of covering our dog since he was a puppy. I've paid the expected rate increases each year. I've held a $250 deductible with 90% reimbursement coverage the entire time. This year my coverage is being unilaterally changed from a $250 deductible to $500 and the company is reducing reimbursement to 70% and of course they are raising my overall premium despite a significant reduction in coverage. After talking to customer service - it sounds like the company the company has made a broad decision that all 7+ year old dogs will no longer be eligible for the coverage limits. While young dogs can still sign up for increased coverage, there is a steep drop as your dog ages. My original thinking was that you select your Pet Insurance while a puppy and keep it consistent. You don't want to have to switch when they get older in case of "preexisting conditions" which create challenges for new coverage. This change backs you into corner. BUYERS PLEASE PROCEED WITH EYES WIDE OPEN. To Healthy Paws -- you used to be such a great and promising company in this space. This is so disappointing. To the leaders, based on my reading reviews, I'm not the first to have this experience. Your lack of honoring those who have invested in your past success - should have consequences.

Yes, honest and helpful.... really ? I have purchased insurance from Healthy Paws when my dog was 5.5 years old ( in 2017): I chose 70% company-30% me, and 500$ deductible. I have paid for 7-8 years, never used it. They don't pay regular visits. I took my baby to ER back in January 2025. After a short visit of few hours the final bill was $1000. My deductible was $500, so then they should have paid 70% according with my plan. They said they don't pay the visit ( $250), so I was left with 250$ bill hoping to get 70% which means $175.00... well Healthy Paws invented a new Math and sent me a check of $46. Please be aware they do not cover the percentage they said !!!! For Healthy Paws: I am not interested in your excuses and explanations !! Math is Math: you should post your percentage rule on your site so people are aware of this scam ! I have stopped paying the insurance. My baby is 13.5, still doing good. I have meant to write a review for very long time. I also want to bring to attention the increasing of cost is astronomical !!!! I have read reviews that say the increase was above like 1000 %. They want you to pay , but they always find excuses not to cover !!!!

been with healthy paws for over a year and paying for my pet's coverage. first claim i submit - and they want his medical files going back before he was rescued as a stray over 2 years ago. obviously these don't exist. basically if you have a rescue, there's no coverage. I can't believe I gave them any money. trying to cancel coverage and even that is difficult

Healthy paws made my dog’s procedure a breeze. Pay out was accurate and quick to receive. I called customer service to ask certain questions before my dogs procedure and staff was very knowledgeable and patient. I definitely recommend.

As many have posted, they are increasing the monthly fee from $77 to $111, a more than 44% increase! I would understand a 5 to 10 pp increase year over year, but I did not expect such a significant jump in one single year.