Healthy Paws | Pet Insurance Review

I never once filed a claim and yet they continued to hike my premium, getting to a blinding $100 bill this year. I made a request to cancel in May of this year, which they countered with lowering my coverage, so I accepted. A new policy was underwritten and enacted in June. They wrote me in July to say they cancelled my policy anyway. I asked why, they cited the May request. Okay, fine. I don’t understand why THEY reopened the request after it was ALREADY resolved through a compromise they proposed. I’ve just wrapped up another round of unnecessary discussion because now, in August, they’ve reopened the ticket AGAIN to say “they’ll look into my inquiry and respond promptly.” So I answered that this was a futile attempt, which then they responded with a condescending email stating that since the policy was cancelled, they cannot reinstate it. Good grief. Overall I’m exceedingly disappointed in their service, and especially their mismanaged, disorganized “inquiry system.” Save yourself the headache. Don’t go with HealthyPaws.

We adopted our dog in 2015 and knew pet insurance was a must. For the past 8 years, Healthy Paws has been there through everything—mass removals, infections, osteoarthritis, even a recent heart murmur—always letting us focus on her, not the cost. The claims process is simple, reimbursements are fast, and customer service has been excellent. Even our cats are covered with the same great care!

I've had a policy with Healthy Paws since 2016. I just received a notice that my premium is jumping 154.3% and I am facing a yearly increase of $4,589.16 in premiums. Buyer beware, they will jack your premiums out of nowhere (I'm not talking the expected annual increases, this increase is unreasonable) and you will NOT be able to get coverage from any other insurance company if you have any claims as they will all be deemed preexisting conditions. I paid into their policy for years and years and now they want to get rid of my dog.

When searching for a pet health insurance company, this is the one you want. So much easier to make claims and understand the policy than the typical human health insurance company!

Easy to file a claim, fast refund. No gimmicks. Fair price for insurance coverage. Highly recommend.