Healthy Paws | Pet Insurance Review

I have had Healthy Paws Insurance for my dog for nearly 2 years. My dog just recently had a torn ACL (a CCL in dogs)--this was major surgery. I was in awe at how fast ( within 2 weeks) I was refunded from Healthy Paws. They covered 80% of a nearly $6000 surgery. They directly deposited the money into my account with no problem. Then they send me an email asking how he's doing. I am so grateful this company was recommended to me by a friend!

I've used and appreciated Healthy Paws for my (now senior) dog (aged 12) since 2016. Every year they've had to increase rates slightly; I understand, the cost of care increases, etc. Today I got an email they're increasing my monthly cost from $90.63 to $249.87 - a 2.75x increase. While previously they've offered to adjust your annual deductible or reimbursement percentage to help you find a monthly cost that works for you, they've throttled the options available so the lowest this can get is $201/month. An absolute RACKET. Everyone would be better off putting $90 (or whatever you can afford) into a high yield savings account every month.

Fast response and easy to submit online claims for my dog’s surgery . The claims came through quickly but I didn’t even know it was approved. As I did not hear for a few days and did call the customers service which was answered quickly and they looked up the claims for me. I like how responsive they are. Minor suggestion would be to inform me the claims were approved. I do like them sending me email to see how my dog was doing after the surgery.- nice touch.

I had my insurance with Healthy Paws since my dog 🐶 was a puppy.I signed up with Healthy Paws 12/30/2018, my wife recently said why do we not have coverage anymore. I called the office and they tell me that a payment did not go through on my American Express account. I called up and they told me that an e mail was sent to me as well as a letter to my home. I questioned the representative and said there was no letter addressed to my home address and i did not receive an e mail canceling my account. I asked why they did not call me since my dog has been with them over 6 years and paying monthly always on time. They said they can’t do anything and they won’t insure our dog due to the fact that she is 7 years old. I find this company not willing to be reasonable and try to work this out this situation with us. I did not have one claim with Healthy Paws in over 6 years. If a company is so well respected in the market place why not show compassion to the people that support your company. I would not recommend or use this company based on how we were treated and pushed aside due to the age of our dog being 7 years old. I asked can we be reinstated to our policy, but they did not even want to entertain any idea of addressing our concerns. It is unfortunate that this company feels this way to loyal member like us.

I had a great experience w/ Healthy Paws and luckily I only had to file 1 claim and they paid it quickly. I got an email from them informing me of their absurd premium increase, more than double, which is absolutely insane. I saw there's a lawsuit against for the same reason. This is from them-" Current Monthly Premium: $68.00 • New Monthly Premium Starting in 63 Days: $155.25." I cancelled my policy and will be getting a more affordable plan elsewhere.