5
out of 5
POSTED: | BY: Ashley
Unparalleled Customer Service! Highly Recommended!
A tremendous THANK YOU to Healthy Paws Pet Insurance for the expeditious handling of my claim. From the moment I signed up, I have received truly exceptional customer service. Recently my beloved cat POTUS had a urinary blockage that required a surgical procedure at an emergency vet. The final bill totaled over $2000. As soon as I received the final invoice, I sent it right over to Healthy Paws claims. In less than one minute, my claim was processed, and I was notified that a $1400 check was on the way! Even more impressive than the speedy claims process was the extraordinary efforts the HP team made to follow-up with me directly on POTUS's recovery. Several team members reached out to me via email - and I'm not talking about some automated, robot-generated message. The notes were thoughtful and specific, and gave me great comfort through a very trying time. THIS is what differentiates Healthy Paws from other pet insurance companies. I hope my pet won't suffer another emergency anytime soon, but I can certainly rest easy these days knowing that Healthy Paws has me covered financially AND emotionally. Thank you to Leslie, Colette, Jonathan, Niki, Tim, and the entire team. I will most definitely encourage all my pet owner friends to sign up - and leverage my 'refer a friend' kickback too :)