5
out of 5
POSTED: | BY: Nick D.
Amazing people, amazing company.
I purchased an insurance plan for my chocolate lab about three years ago after a two day stay at the vet. It's the first time ever doing so for any of my pets. Never thinking I needed it. Four weeks ago my Bello stopped eating. Not ruling out, but also not thinking for a second that it was something serious, I brought him to the vet. Had him checked out and decided maybe I better get some xrays. I was devastated. He had a lung mass. We talked about chemotherapy. The next day I made the soonest appointment I could for him with an oncologist. It was a couple of weeks out. But my Bello did not live until then. Brought him to the animal hospital not even a week after the first appointment. They put him on IV fluids, got him to eat very little. Ultrasound showed tumors in his liver and spleen. He was seven. Two days later we put him to rest. Could not let him suffer.
I did my research when I purchased insurance for him and ended up with Healthy Paws. It was the best decision I ever made. Submitting my claims, three of them, was the easiest thing. They responded to me within hours. They processed my claims within two days and I received my checks within a few days. Everything was as straightforward as they claimed it would be. The people who work there are amazing and compassionate. They cancelled my policy immediately and stopped billing me after they processed my final claim. A week later I received a sympathy card from them and in it were hand written messages from six people who work there. I cannot even describe in any amount of words of what an amazing company this is and how amazing the people are who work there.