Healthy Paws | Pet Insurance Review

When I first got pet insurance for our Golden Retriever, people thought I was silly. However, after a trip to the emergency department with him and no insurance, I didn't want to risk it. We signed up when Lutsen was a year and a half old and I couldn't be happier with my decision. This past July, he was diagnosed with severe hip displasia and we were devastated. Having enrolled in Healthy Paws over 3 years ago, meant his surgery and all things involving his care would be covered based on the plan we chose. It was such a relief to know I didn't have to worry about paying out of pocket for everything which amounted to thousands! They even emailed a week after Lutsen's surgery just to see how he was doing. I was so impressed!! As for payments, I was reimbursed within a week and every single time I called their customer service department, I was well taken care of. Not only is this a fantastic company, with their prompt response to my and Lutsen's needs, but the people they hire are the nicest and the most knowledgable and well trained individuals I've ever worked with. I could go on and on about how wonderful of a decision you are making by trusting your pet's care with Healthy Paws but you most certainly should try them yourself!

My entire experience with Healthy Paws was so incredibly positive. We had a scare with our mini doxie requiring emergency surgery, and when I called to clarify some billing/logistical issues, the rep I spoke with reassured me that the most important thing was our dog's health. It was so reassuring to hear that at the time. All three of her emergency room claims were paid very quickly and I could not be happier with their customer support and compassion!

I have had Healthy Paws for a couple years now. My experience so far has been exceptional communication and customer service. Each time a claim is submitted I get personalized email letting me know that it was received by my medical provider and a note asking me how my animal is doing. In October of this year, I experienced a devastating medial emergency with one of my cats. Louie was shot with a pellet gun and had to have a $5,000 life saving surgery. It was a relief to hear back from Healthy Paws with 1 week of the clam being submitted letting us know they were covering their 80% and a check was on it's way. I recently received a follow-up email asking me how Louie was doing. I wish my car insurance customer service was half as good as this!

We are so thankful to have Health Paws for our pet insurance. Our puppy Olive has been having a lot of digestive issues, which led to an emergency room visit and numerous vet visits. Healthy Paws has been extremely helpful through the entire process, even sending us personalized emails concerned for our dog. Thank you Health Paws!

I adopted Rosie and at the age of 18 months she tore her ACL's in both legs and needed to have TPLO surgeries. I only purchased her insurance 80 days prior to the injury and was mortified with her diagnosis. Her local vet recommended a specialty center about two hours from our home. We got there and found out the cost per leg would be about $4800.00 but unfortunately for my little girl that wasn't going to be the case. She was recovering from the first surgery when she was diagnosed with MRSP which was in her bone due to the hardware inside of her body, she was in an out of the hospital for 4 months the total expense after the first leg was approximately $11,000.00 and we still needed the other leg done. I only know that I didn't adopt Rosie to not take care of her but if it hadn't been for Healthy Paws my little girl would have had to be put down. The other leg was surgically repaired the end of September and she seems to be doing well after this surgery but the fact is it was another $4500.00 plus there will be two more follow up appointments before it's all said and done. The rescue I took in would have cost me a whooping $18,000.00 but Healthy Paws has stuck by our side the whole way reimbursing me 90% of the costs minus the exam fees. I couldn't be happier with their customer service and turn around times. My claims have all been settled and check in hand within a few short days of filing. Thanks so much for being there for us.