2
out of 5
POSTED: | BY: KarmIT
Downgrading policies - BOOO
While I expect premiums to increase as our pets age, I did NOT expect HP to unilaterally change the fundamentals of our policy.
When our pets were young, we chose 90% coverage w/ $100 deductible - which was a great decision in retrospect as some of our pets have developed chronic conditions that HP has historically paid without issue. Our annual renewal just came in however, and HP have unilaterally decided to change our coverage to 70% w/ $500 deductible, stating they no longer offer the previous coverage - despite the statement on their page "Coverage with your Healthy Paws plan is continuous unless canceled. The Healthy Paws plan will not drop your pet or decrease coverage due to age or claims".
Now that we have pre-existing conditions, changing providers is not a realistic option - so we're stuck with however HP decides to downgrade their coverage.
I'd highly recommend looking elsewhere!
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