Healthy Paws | Pet Insurance Review

I have been a Healthy Paws client since 2014 and my rate has gone up every single year. My rate went up 15.5% from last year and has gone up a total of 57% since I first joined. I was notified through a February email from “Jennifer at Healthy Paws Customer Care” about the most recent increase that would occur in April. I reached out to the corporate office where Liz informed me that the increased rate was reflective of the increased veterinary cost and claims in my area. I stated that in my community of pet owners we had not seen anywhere close to a 15% increase in vet costs over the past year and would like to see some documentation to reflect their claim. Liz stated that would not be a problem and that I would receive documentation the following week. No one ever got back to me so I followed up through the inquiry form on the Healthy Paws website. My continued follow-ups have yielded emails from Beth at Healthy Paws Client Services apologizing for delays in providing my documentation request and stating that she will reach out to the team/manager handling the request. My rate has now officially gone up and still no documentation or other satisfactory response has been provided other than to reiterate that the rate hike is due to an overall increase in the frequency of high-value treatments (again, without documentation). My dog just had his annual at the vet where costs hadn’t increased at all from last year let alone by over 15%. Meanwhile my neighbor’s pet insurance rate from a different provider, which began at a similar cost to my own, has not gone up at all in the last 5 years, let alone by over 50%. The lack of transparency and seemingly endless rate hikes at Healthy Paws is very disappointing.

I am so thankful to have found healthy paws and that I signed up when I did. After months of diagnostic tests, surgery, and physical therapy it was reassuring to know that all of it would be covered. All I had to stress about was getting my pup feeling better, not the cost. In the past I had pet insurance through a company that often fought me on what should be covered or only covered low percentages leaving me questioning the treatment my animals need. With healthy paws they receive all the care they need because I am confident that healthy paws has our back. Submitting a claim takes less than a minute and I receive my reimbursement very quickly. Healthy paws also reaches out to see how my animals are doing, showing they really care. I can not recommend a company more, the monthly payment is so affordable and worth every penny.

I can't recommend Healthy Paws enough. When we first shopped around for pet insurance, I read plenty of stories about "scam" policies that don't help when you need it most. Trust me, Healthy Paws isn't one of those companies. When our 6-year old pup suddenly needed dialysis, I called their customer service line to confirm his care would be covered and they assured me they would help. After too many dialysis sessions to count, extensive testing to identify the cause of illness including an unexpected kidney biopsy, and a four week stay at the vet hospital with 24/7 care, they kept their promise and covered 90% of the cost. When we finally took our boy home, they worked directly with the hospital to settle our bill so we didn't have to worry about reimbursement for payments we couldn't cover. On top of that, they've sent multiple messages asking how he's doing. I'm happy to say he's back to his happy, tail-wagging self thanks to their help. Without them, I don't know what we would have done. Ten out of ten stars, time and time again.

Bailey, my German Shepherd, is my first dog/cat that I have bought health insurance for and I am so very glad that I did. I researched ahead of time and Healthy Paws was my choice. When he collapsed a few weeks ago, I had no idea what path we were headed down. Suddenly it was test after test, specialist after specialist and to be honest, if I hadn't known that I had my policy with Healthy Paws, I would have had to stop at the first appointment. As it is, Bailey has had surgery, has started chemo and it doing amazing. Submitting claims was super easy and the receipt of payment from Healthy Paws came quickly once they had the needed information. Thank you Healthy Paws for allowing Bailey and I to continue our life journey together!

Thanks to Healthy Paws, we were able to get our dachshund admitted to the hospital for emergency treatment and ivdd surgery without a hassle. There is nothing more stressful or heartbreaking than to be given just two choices from a surgeon: life-saving surgery (if you can afford it) or euthanasia (if you don't have $$$ or insurance). Having much-needed pet insurance allowed us to focus on caring for our dog and to get him the best medical care possible.