Healthy Paws | Pet Insurance Review

I knew I needed pet insurance once I got a French bulldog just knowing the breed Once I decided I was getting a French bulldog I knew I would need pet insurance knowing the breed. When asking around to those who had pet insurance majority ruled with Healthy Paws. When my puppy had a freak accident at three months old and broke his leg I was so thankful to have pet insurance. Filing each claim was easy and checking the status was clear through email and even easier when you have the app. The customer service is awesome and responsive and even checked in to see how everything was going with recovery. They were very clear in all claims what they covered and did not based on my plan and provided breakdown of everything. You really never know what could happen and I’m thankful to have healthy paws!

I decided to get pet insurance due to having large bills from the vet in the past with other animals and struggling even to this day to pay them off. I signed up for the company back in June and the only thing they have been consistent with was taking my money. Took me calling and calling to get a claim even looked at and calling and calling about a reimbursement which I never got. At this point I was paying 57 dollars a month right into their pockets. She just had to get a surgery for a lump removal and they said I was getting money back to help pay it off. I waited for weeks and never got the money. When I called and was on hold for 20 mins they told me it went into my yearly deductible. I have rescue dogs and fosters. I’m not made of money. Isn’t insurance suppose to help you when you need help? Disappointing company. I’d never recommend to anyone.

When I first got a policy for my dog, it cost me $41.00 a month to have a $250.00 deductible and 90% coverage. The last couple years price has gone up and the coverage has gone down. I just down graded to have 70% coverage and a $500 deductible to bring the bill down to $37.00 (I’ve never received a check because fortunately we haven’t had any major costs). Not two months late the same coverage now costs me $46 a month. I had to bring my dog to the ER the other day for the first time and I was hopeful I would finally be thankful for his insurance. Nope. It cost me $550. After my deductible of $500 and only getting covered 70% of $50 I’ll get a check for a whopping $35 check. I’ve easily spent $1000s Over the past 5 years. I wish i just put $40 a month into a separate account for my dog and will likely start doing that soon instead. At the least I will be searching for a better insurance company that doesn’t repeatedly increase in cost and cover less!

Was a great Company when I signed up 2/2016. Now if you wait to talk with someone, the average wait time is 45 minutes. If you leave a call back #, they don’t call you back. Their new Customer Service team doesn’t speak or understand English very well.

Healthy Paws made a difficult situation a lot less stressful. Our pup Nox ate a Black Walnut, got sick, and needed an emergency surgery. I called to confirm coverage and they were informative and sympathetic to our situation. After the ordeal was over and we had the bill we were able to easily upload our claim using the app. We were updated throughout the process by Healthy Paws with updates as to the status of our claim. Within two weeks they paid our claim and covered everything they said they would with no hiccups or hold ups. It saved us thousands of dollars.