Healthy Paws | Pet Insurance Review

Last year, our new German Shepherd Scout needed surgery to clear an obstruction (she managed to eat a couple rocks) as a young puppy which cost several thousand dollars out of pocket (and of course all the stress we went through before and during surgery). I figured it was time to look into pet insurance after this, and settled on Healthy Paws after looking at other options due to reviews and what was covered. Over the year various check-ups and medications were submitted (most which counted towards the deductible, and where others were not covered there was a specific reason provided as to why). Fast forward to about a year later, Scout suffered a very bad leg fracture and couldn't use her front leg as a result, and required serious surgery. Our worrying about her pain and well-being was bad enough, but when we were hit with the estimated bill ($5,000-$7,000) for surgery it was another punch to the gut. After surgery I submitted a claim to Healthy Paws, thinking in my head "I'm sure this will get rejected for some reason and I won't see a dime" and hoping to get at least something to help cover the cost of the operation and subsequent recovery costs. To my surprise, the FULL amount of my plan (80% of the surgery after deductible, over $4,500) was covered and promptly sent as a check. No arguing on the phone, no other action needed by me after sending the claim in...it was hassle-free and let me concentrate on our dog getting better (let alone helping us sleep at night due to the costs). Representatives also checked in with us to see how Scout was doing shortly after the surgery (yes, real people and not automated emails) and wishing us the best for recovery. This was very appreciated and made us feel much less of a 'number in the system' with an actual connection to the people handling our claims. I can't say enough what a huge relief this was financially and mentally. I hope to never be in this situation again but am so glad that we had the foresight to purchase pet insurance for Scout for just this kind of "what if" scenario. Previously I always thought pet insurance was some kind of scam, and maybe some people aren't as fortunate to have their fur-babies' conditions and problems covered, but I am so happy to have gotten coverage for Scout when I did.

This insurance does not want to cover anything. They always say they didn't get the paperwork or that it was wrong or my pet is the wrong age. Filing a claim take months and they deny it many times, so you have to keep doing it until they cover it. Then they raise your rates. It is a pointless waste of time. Also they treat you like a criminal and act like you should never be filing any claims. Their phone app is also useless.

Healthy Paws was so helpful with my claim for Archie, and even more so, so kind. Their representatives responded promptly with personal service, in addition to their automated service statuses and reminders. A rep also reached out to check on my dog's well being and recovery after a processing the claim. I was reimbursed within one week!! Healthy Paws is top of the line service!

I'm so thankful you this Pet Insurance. We were not sure if we could afford the added expense of a pet insurance policy to our household budget. But thank God we did!!!! HealtyPaws was the best pet insurance for the money. Our little pug Rocco who just turned two needed two major surgeries. Healthy paws were with us every step of the way. They check in with us to ask about Rocco and processed the claims in a timely and professional manner. Their online app is very easy to use. Thank you healthy paws for everything. Little Rocco thanks you too!!

I recommend Healthy Paws to everyone I know that has a dog. They are simply the best when it comes to coverage, ease of claims and customer service. I wish my own insurance was a good as my dog's.