Healthy Paws | Pet Insurance Review

We got our American Labrador Retriever at 8 weeks from a breeder in MD. She's been the best, sweetest dog for our 3 kid household. Our vet recommended we get pet insurance just in case. I chose Healthy Paws based on good consumer reviews. Our lab, Tessa, at 2 1/2 , developed a terrible inner ear infection that rapidly turned into an abscess and meningitis. We rushed her to two different vets several times over a 48 hour period before we got an accurate diagnosis. She ultimately needed a total ear canal ablation procedure. Healthy Paws paid 80% of the cost of surgery and prescription drugs. Filing a claim was easy to do on-line, and they followed up with me to find out how she was doing. We were so stressed about our sweet dog's condition and how best to treat it, and having Healthy Paws insurance freed us to decide in consultation with our vet, how best to treat it without a huge worry about the cost. I can't recommend them enough. i never write reviews, but this time, I feel strongly that we were given excellent consumer service and compassion during a very difficult period.

They have been overhear charging me for 1 year, now raising my rates with ZERO claims! I have been told on 3 occasions that they will correct issue and have someone contact me, but no one ever does, and they continue to charge me HIGHER rate!! I have spent countless hours on hold trying to reach them!! I am beyond frustrated!! I will be finding another insurance company!! Shame on them!!

I can't even began to thank Healthy Paws. Our dog is here with us today thanks to them. It's been a blessing to have this insurance from the beginning and I highly recommend every pet owner to have it. Healthy Paws thank you for always being there for us and for checking on our fur baby to see how he is doing.

As an Iraqi vet my cat O'Reilly is my battle buddy in transitioning to civilian life. He has saved me and Healthy Paws allowed me to save him. After conducting research into pet insurance carriers I found Healthy Paws to be superlative. They have certainly demonstrated to be. Claims were filed over the phone app and were approved within 2 days of submission. Healthy Paws has delivered time in and time again not only through O'Reilly's urinary issues but when I became concerned he may have ingested a foreign body. O'Reilly initially got blocked for which a urinary catheter was placed but shortly thereafter had urinary issues again. After taking him to the vet three times after which he was released without being blocked, his issues persisted. The last time I saw him near dead, with his head in the water bowl unable to even to drink. His bladder was rock hard. I rushed him to Animal Medical Center here in New York where he was kept for four days. A cystotomy was performed for which the bill was over 8k!! Any further delay and he would have passed. I could not have been able to sustain this expense. Healthy Paws took all my worry of payment from me so I could be there for my guy. They were there every step of the way, from my first call that I would have to take him in, to them kindly checking in after the claim was processed. Both O'Reilly and myself thank you all for providing us such good care. O'Reilly and myself are so appreciative of your help in keeping my battle buddy alive. I cannot thank you enough! My guy O'Reilly now is back to chasing Bentley my other younger cat who is also covered by Healthy Paws. He is soo happy to be alive and so am I. Thank you again Healthy Paws!

New Years day "Jax" was lethargic and just not himself, we took him in to emergency where he stayed overnight where he was given an IV and the tests began. This was especially hard for us as we lost our little "Missy" last summer due to Kidney disease she was born with and the symptoms were similar. The next day we brought Jax home ( first bill $1,100) but after a day he didn't seem to be getting any better. Over the next 3 days they ran several tests trying to find out what was going on with our little guy, test after test came back negative, we were getting very worried. We got a call late on the 3rd day saying he was doing better, eating and lovable. However they still hadn't been able to pin point what was going on, 2 more tests were not back yet but they felt like he would be better at home. 2 days later the pancreatitis and cancer tests came back negative. although that was still a little frustrating Jax was home with us and doing well. Invoice just over $4,000. Healthy Paws had already paid the first invoice in a matter of days. I was honestly worried about sending the new one to them, this was a my first time using the coverage and I guess I felt like it was "too good to be true". Well I will tell you it was simple and fast and they completed the claim again, within days! Then today I get an email from them asking how Jax was doing.....WOW!!!! I am SOOO IMPRESSED with Healthy Paws and have been telling everyone I know that has a pet.. if you are looking for complete coverage for your pet, look no further! We all love our pets, don't let the fear of vet costs prevent you from caring for your "little guy" Claim process was as simple as taking a picture of the invoice, they do the rest so you can focus on getting your pet home and back to normal! THANK YOU HEALTHY PAWS!