Healthy Paws | Pet Insurance Review

I have been a member since March of this year (2019). It was easy to sign up. I signed with them because they are the number 1 rated pet insurance. I had to call the customer service a few times for help and they were very helpful. Prior for signing up I got quotes from different companies and shopped around what others offered. So far, this company is this cheapest premium rate. I pay only $59.06/mo for two dogs. I like it that whenever you submit a claim it goes directly to the deductible. There are a few things...that I wish that Healthy Paws offer such as a multi-pet discount, pet wellness plan and a way to just pay off the deductible all at once. But other than that...I have never had a problem with this company. The website and app are pretty easy to use when you submit a claim. I wish I had pet insurance in the past when I actually had a $600 vet bill with my dog who passed. I learned my lesson and got pet insurance now and I'm glad I found an insurance company that is affordable and I love that it's also a foundation that helps homeless dogs. I definitely recommend this insurance.

Healthy Paws is THE BEST! They make it so easy to file a claim, they are great at communicating where you are in the process and the best part, they so fast in reimbursing! If only human insurance were so efficient! I had to call once for a bill I thought was a mistake (it was just miscommunication) and it was handled right away and the customer service rep was so nice and helpful! I recommend healthy Paws to everyone I know who gets a puppy!

The best customer service I have experienced in a very long time. The employees really seem to care and know how to advise customers. It is SO easy to file a claim and their app is very user friendly.

I have had all three of my dogs insured with Healthy Paws since 2012. They used to be terrific. Now they are horrible. They deny claims because they say they don't have records, even though the records have been sent, I appeal the claims only to have the appeal disappear with no resolution, I can't get in touch with anyone to discuss the issues, and if I do, it usually means starting all over again. I have given up and filed complaints with BBB and the Insurance Commissioner.

Use mobile app to easily submit claims. App allows you to take picture of your receipts and quickly add to your claim. Claims are process in 10 days or less via check or direct deposit. I’ve used check and received it quickly. Great experience and service.