1
out of 5
POSTED: | BY: Robin Sherin
A nightmare
I rescued a dog from DRSF and decided to insure him. This was the first time I had ever purchased pet insurance. They wanted medical records so I sent the records from the rescue. I had filed a claim but kept getting told they needed more info. 2 pages were missing. You would upload something else and this would take 7-10 days for them to again tell you it wasn't enough. You can't call the department that handles this. I really feel completely ripped off. Luckily this happened at the beginning. I finally got so fed up I cancelled the policy.
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