Healthy Paws | Pet Insurance Review

I cannot say enough good things about this company - I purchased pet insurance for my pup when she was 10 weeks old being the over cautious pet parent, hoping it would never be needed and it never did until 4 years later. My pup tore her CCL, which I never knew was a thing - not only is it a very expensive procedure, there are Xray's, pain meds etc that go along with it. It was so easy to snap a picture of each receipt on your phone and then submit a claim, within 2 minutes. From there, i can't believe how quickly the claims are paid out, ESPECIALLY the one for the massive surgery - I filed on Friday and the money was direct deposited back into my account the next Tuesday. It was almost too easy. This company has also been personally emailing me checking out how my dog is doing and check her status!!!!...Now a days real customer service is hard to find and these people have it figured out.

My dog ate a baby burp cloth and it caused an obstruction. The bill was close to $5K and submitting the claim was easy and simple. The payout happened quickly too with no gimmicks. Another thing I loved was they reached out later via email to see how she was doing. I could tell they cared and I wasn't just a "number."

I want to thank HP for making our claims process so quick and painless. We definitely appreciate the turn-around time and that's why I always recommend this insurance to my friends who have pets. I've processed about 6 claims with Healthy Paws and it never took more than 1.5-2 weeks to have my claims processed. Once it's processed, I have the option to direct deposit my refund which is amazing because I don't have to worry about losing a check in the mail, not that it has ever happened. But I recently switched to direct deposit and it's so much better in my opinion. My 5-year-old Chloe who is a mixed lab/terrier/pit has gone through 2 major surgeries and 1 minor injury from an accident and I am so happy I had this pet insurance that had my back when times were tough. The best part is that they've followed up with me after every surgery to make sure we were okay and that Chloe was in good recovery! Please get on this insurance ASAP. Plus, every time I refer someone, they donate to help homeless pets!!

My dog, Scout, had bladder stones that needed to be removed surgically. All went well. I took a picture of the detailed bill and sent it to Healthy Paws. I was surprised at how quickly they sent me my reimbursement! I have zero regrets for signing up with Healthy Paws!

We recently submitted a bulk of claims for our pets. My procrastination for submitting them was mostly because the last time I submitted claims it seemed a bit cumbersome. But, I sat down this past weekend and went to the Healthy Paws web portal where I noticed the process appeared very streamlined. I scanned in all of our receipts and sent them off as claims. I was fully prepared to be contacted for more information and/or to process each claim individually rather than in bulk. You can't imagine my surprise, relief, and gratitude when I started getting emails that claims representatives had taken each request and created individual claims for me! Not only that, but they were being processed and completed within days of their submission! Everyone seems spread thin these days just trying to get thru each day between work, home and taking care of these wonderful pets that share our lives, so all of this work by the claims department was such a blessing. I nearly cried when emails came back so quickly and each had been processed and reimbursement checks were being issued. Now that we know how easy and streamlined the web portal is, we will be able to scan and file our claims as incidents arise instead of letting them build up for a single submission. Healthy Paws has truly shown it is committed to helping us provide the best healthcare for our pups.