Healthy Paws | Pet Insurance Review

We bought a beautiful puppy to replace our loving dog who died of cancer and because we had some pretty high medical expenses, we decided to get our new Bebe an insurance policy at only a couple of months old. About a month after our purchase Bebe scratched her eye somehow outside and had a $300+ vet bill. Except for sending her up to date shot records and invoices, we were sent 3 checks without any hassle. We did the right thing with Healthy Paws.

We got Healthy Paws after our dog broke her toe and needed x-rays about every two weeks to see if it was healing correctly. After that our dog needed minor medical attention, nothing serious. And then one day she got into the trash and ate a bunch of stuff that wasn't food. After throwing up a lot we took her to the emergency ER and they found foreign objects stuck in her stomach. They recommended to perform surgery to remove the objects immediately. Knowing that Healthy Paws would take care of 80% of the bill, made the entire process so much easier and less stressful. We didn't have to worry about the cost of the surgery or her care, we just needed to make decisions based on what was best for our dog. This is the only pet insurance I have gotten, but the process of using it and getting reimbursed is so easy. I just take a picture of the invoice, submit it, and about 10 days later I get an itemized statement of what was deducted and paid for. Before they used to send the reimbursement to you in check form, but now they do direct deposit.

Their policy contradicts itself purposely to deny coverage. The policy does not give proper specification and leave an open blanket to deny coverage. I feel stupid in trusting a website called https://www.consumersadvocate.org where they were rated # 1, to later learn that consumers are not allowed to write reviews on this website, so who is really advocating their reviews? e.g. policy states that they exclude "Dental Health Care. The regular care required to maintain dental hygiene for your pet. This includes brushing, scaling, polishing, extractions and reconstructions." My dog literally had a hole in his face and had to be on antibiotics for weeks due to an infection caused by an abscess. This was considered to them as "regular care". I would want to see if a child had a hole in their face, if any parent would consider it as "regular care".

Having Healthy Paws Insurance has been a blessing. When we brought our new 2 month old puppies home, I knew that I had to make a smart decision about pet insurance. I received a lot of recommendations from the veterinarian on which companies to use but I did my own research to find the best fit for our family. Once I decided on Healthy Paws, I never expected that i would have to file a claim a couple of months later for my puppy’s emergency surgery. The claim process was so easy and painless. Once the claim was settled, the customer service did not stop after the check was received. We were surprised and grateful to receive an email from the Healthy Paws customer service checking in on the status of our puppy and his progress. It was so unexpected that an insurance company would check up on the health and well being of our new puppy after the surgery. We were treated like a member of their family and we appreciate the kind words. I’m so grateful for Healthy Paws and I know that if I need to use them again, the process will be stress free and quick. I have recommended Healthy Paws to many friends already.

It was easy to file my claim when my lab needed ACL surgery. They were quick to process everything which took the burden off of us so we could focus on caring for our pup. The best gift you can ask for is peace of mind knowing you are protected in the worst case scenario. Thank you Healthy Paws!