Healthy Paws | Pet Insurance Review

I switched to HealthyPaws from 24 PetWatch about a year or two after 24 PetWatch took over PurinaCare policies. I was very unhappy with 24 PetWatch and the hiked rates very quickly after taking over PurinaCare. I've had several claims with HealthyPaws and they handled each claim review quickly and customer service is easy to contact for questions, etc. When they needed additional records on my dog, they requested directly from the vet hospital and I did not have to chase anything down. I would recommend HealthyPaws to anyone looking for pet insurance. Please read the terms and conditions regarding limits, preexisting conditions and waiting periods before writing a bad review based on industry wide polices that are followed by all insurance companies. Monthly premiums are reasonable, and I have a low deductible and 90% reimbursement rate. My dog is the poster child for insurance -he's had some expensive healthcare needs, one of them being cancer. It was nice to base my decisions on what was best for his quality of life and not my wallet.

Highly recommended. Easy claims process and customer service is readily available. I've had several claims with HealthyPaws over the past 5 years I've had them, and each one was quickly decided. When they've required additional documentation from the vet, they request it directly from the vet so I don't have to chase down medical records. The very first claim I had with them was for cancer, and that year they paid out thousands of dollars and it was great to have made decisions based on my dog's quality of life and not my wallet.

I Purchased Healthy PAWS pen insurance for my dog when she was three years old. The monthly payment was $56. I kept the insurance for years and never used it never even submitted a claim. January 1 of this year my premium went up $25 per month. When I called them out on it they said it was a one time rate increase. Several months later they continued to charge me an extra $25 a month. When I called them they apologized and said the rates in New York had increased because of people filing claims. I was forced to change my deductible from $250 to $ 500. From 90% coverage to 80% coverage. Less than a week later my dog passed away unexpectedly leaving me with a very high vet bill. I requested that Healthy PAWS honor my previous deductible and reimbursement rate to help with medical bills and they refused. It had only been four days. $4000 invested and they couldn’t honor a simple request.

My healthy 4 year old dog needed emergency surgery. I didn't even think about the cost when it happened and it turned out that I had no need to. After a quick review Healthy Paws paid the full amount per the policy. The amount Healthy Paws paid was more than the policy costs for the life of my dog.

I have used Healthy Paws Insurance for two dogs for a total of 5 years. In both cases, HP has delivered on what they say. It was easy to talk to someone who,patiently, listened and answered all of my questions. Additionally, the claim processing is quick and typically processed within a week with a check received shortly after completion . This is excellent and consistent Customer Service . I encourage my friends to use Healthy Paws for the pets!