Figo | Pet Insurance Review

Happy with FIGO so far! It's great to have pet insurance for our high maintenance pooch! Only thing that dings FIGO so far is the speed at which a claim is reviewed, processed and paid. Our 1st claim was approved and we've had to wait over 5 days so far or our reimbursement via ACH payment. We still have yet to get reimbursed. Going that is soon and future claims are paid faster once the claim is closed.

Kittens Slay Dragons - but sometimes they get sick. I am so happy that I have Figo. There is nothing worse than having to hesitate when asked to authorize treatment. With Figo I haven't had to give a second thought about getting my sick kitten the treatment he needs. Claims are so easy and the Customer Service is top-notch.

I have had pet insurance for several years.(Different pets..Different companies.) When I adopted my last dog, I shopped around. The two companies I have used are both well known. One of these companies,..if my dog did not have conditions she came down with while insured with them, I would tell them to stick it. They pay on a schedule..which is ridiculous at times; The worst is their customer service.The ones I have dealt with never has learned the meaning of compassion and has been rude. Always at the worst time too. The other company I have coverage with is a excellent company. Great customer serve, pays claims fast and fair. Also easy to file a claim. The reason I was looking at other companies were they were going to be more each moth than I had budgeted to pay. So I had to try and find cheaper insurance I could afford, but still as good. In my search I found Figo on the web. The cloud based idea I thought was genius. When I called with questions, the rep was very friendly and helpful. With the perts of the cloud etc, I thought for sure they would be way off my budget. I was excited to find they were cheaper and in my budget, but with all they have to offer, I was still not convinced and just knew there had to be a catch. That was almost a year ago and to my grateful amazement, I could not be more pleased with Figo. My dog Lexie has had a few minor health issues since then. The last one not minor. She has a cancer. If not for Figo I have no idea what I would do. So thank you Figo and everyone... do yourself and your per a favor and go on a cloud with Figo!

I was referred to Figo Pet Insurance through a Facebook Men's Group for Dog's. Sight unseen I signed up for a plan for peace of mind. Just like all the reviews have stated the company is very pro customer. Any time I have called (which is rare) the level of service is superior. I recently took my beloved dog for a routine dental cleaning. During the course of the process it was revealed that my pup had to have two teeth extracted. I filed a claim not knowing if it was covered. Most of it was covered to my surprise. Even if it was not covered anytime I logged into the APP and sent a text message through the service the friendliest replies were sent informing me of what stage the process was in. I am super impressed with the level of service from FIGO!

Less than 2 weeks after setting up my pet insurance with Figo my puppy sprained his leg! I was able to easily file my claim through my pet portal, which was so user friendly and simple it shocked me, and within 3 weeks my claim had been reviewed and payment reimbursed. I honestly couldn't believe how stress free and simple the entire process was from start to finish. I know I made the perfect choice when choosing Figo!!