Figo | Pet Insurance Review

I thought they were great, but have only been covered one year, then BOOM, without warning, they INCREASED my rate by 77.4%!!! Annual premium went from $630.32 to $1118.50!!!! I called to ask if this was a mistake - i was told it is due to age increase of pet and veterinary cost increases......my dog only aged from 1 to 2 years old (not like he turned geriatric at 2) and, i don't know about you, but I haven't been charged almost double this year than last year by my vet for wellness visits.....? Could this be because the they applied my cat's surgery to my dogs plan and then upped the rate for their mis-assigned claim?? or is this case of "bait and switch"....give a good rate the first year then BOOM huge increases thereafter??? not a happy camper today seeing a 77.4% increase in my next year premium. After "canned" response below - customer care did reach out -- and told me for a 50% increase in annual cost, i could have a policy that reimbursed 90% instead of 100% and for a 30% increase in annual premium i could have a policy that reimburses 80% verses 100%. uh, yeah... one year of good rates then raise the annual premium by almost double --or offer reduced coverage so you can keep payments lower...ugh!

My dog ate something and had to go the er vet. She was having head tremors and unable to sit up. She was at the vet for 2 nights a total of 2200$. Figo approved the claim but the process to get the check took some time. The first check was lost in mail so we had to wait about 2 months for it get resolved which is my only compliant

We have had a couple claims and FIGO has handled them quickly and painlessly.

No complaints. I have had 2 claims. All paid with no issue after meeting my deductible.

Working with you has been so great. The website is super easy to use. You always keep me updated on my claim. My over all experience has really been great and I can't thank you enough!