Fetch Canada | Pet Insurance Review

I have been a client for at least 7 years with Petplan, and the service used to be superb until a few years ago when they got rid of the team who would help get missing paperwork for the claims. The latest issue was that MY PREMIUM HAS TRIPLICATED from one moment to another without notice! Now, If I want my premium to get somewhat closer to what it used to be, they are forcing me to lower the coverage, duplicate the deductible, etc. When I first became a member it was with the promise that the younger the dog was, the insurance would stay lower. At this point is as if I was a completely new client with an older- much higher-risk dog. Never mind that my dog has been healthy and the claims for the occasional mild accident or an episode of tummy infection, thus very low claims. I am feeling very sad and upset about the injustice. If I knew this would happen, I would have rather paid every visit to the vet out of pocket since we have paid more in insurance premiums than in medical costs. Don't believe for a second that your furry baby will be protected in old age! Still, I have not heard from them, and they are not willing to help on the phone. Beyond frustrating!

Ilona Gaspar was the person who attended me. I do not recall having someone explain something to me so well, so clearly and in such a kind and professional way, in years. Ilona took the time I needed to understand everything in order to make a decision. I have received all the information I was looking for and I was also told a number of useful things I wouldn’t even know I should ask. I especially appreciate not being rushed like we are everywhere else. What an amazing person and an exceptional employee Ilona is. Ilona was more than 50% of my reason why I chose your pet insurance company for my dog. THANK YOU ILONA and thank you to your company which hires such superb professionals with perfect customer service skills. Congratulations!!!!!!!!!!

Ilona was awesome! She provided me with everything that I needed to know about the best policy for my Hudson. Good job!

Professional, helpful and so friendly! Thank you!

Ilona was excellent when I was asking questions regarding my pets. She gave me all the required information that I needed in order to purchase pet insurance for my animals. She was patient and understanding with my situation. I would recommend her 110+% to anyone requesting quotes for their pets.