Fetch Canada | Pet Insurance Review

Will not pay claims, for anything, including intestinal problems. that were not pre=existing

I just signed my puppy up for pet insurance with an Amazing pet specialist at Fetch her name was Janelle and she was very thorough and forthcoming about each and every detail of the policies they offer as well as the options I have and how to get the best coverage i highly recommend this company for your fur babies

I have submitted smaller claims before, under $350, with no problems. The process was easy and I was reimbursed in a good time-frame. It wasn't until I submitted for something larger that they broke out previously unknown policy terms to deny my claim. I was misled and told that I can submit claims for anything within the policy year and this was a very nasty surprise. At the end of the day, it is my fault for trusting the customer assistance and information I was given when I first contacted them when I was still shopping around for the best options for my new puppy. I'm really not surprised that an insurance company lied to get business. I probably still have the spreadsheet I made comparing 6+ pet insurance companies that include notes from actually contacting them for policy details. Save your money and go elsewhere. We got pet insurance in the first place to cover higher bills but they seem unwilling to actually reimburse. My dog now has something that might qualify as a pre-existing condition so we wouldn't be able to even switch providers. Don't let yourself get trapped with this company like we did. I also found it extremely distasteful that while they provide you text and email updates on your claim progress, including notifications if it's approved, you don't get any notification of your claim being denied. I strongly suspect that it's because they hope you forget about it until you fall outside of the claim period (which is 90 days, and confusingly not the policy year). The customer service is unhelpful and unwilling. If your claim gets denied, be prepared to receive no good-faith assistance. It doesn't matter how nice the app is and don't be fooled by how professional they look. Please, please, please, don't get Fetch by The Dodo. Edit 01/8/2022 Fetch has confirmed the validity of my review and I, once again, encourage pet parents to go elsewhere for their insurance. My claim was under $700 which is a drop in the bucket compared to how expensive it can be when things go really wrong. I'll be contacting the provided help email and I'll be happy to revise my review if my *only* large claim gets approved in the spirit of staying true to what one of their customer service agents told me to get me to get me to sign up with their company in the first place.

After extensively reviewing pet insurance options for my new puppy, I decided to enroll in Fetch. The advisor I spoke with (Janelle) was very helpful and provided valuable information which helped me make an informed decision. Based on my research and additional information provided by the Fetch advisor, I felt comfortable with the decision to sign up with them. Their coverage appears to be more thorough and extensive than the other companies I considered (Pet's Best, Healthy Paws, Embrace, etc.).

Janelle was extremely helpful and friendly. Her phone manners were fantastic