Fetch Canada | Pet Insurance Review

We got a puppy in December 2022 and I bought an insurance policy with Fetch after looking at online reviews from policyholders who had made claims. Fetch had not been on my radar, but the reviews were positive and compelling. Our dog, a Havanese, developed problems with his bite when baby teeth failed to fall out. Mouth got crowded when adult teeth grew in, sinus cavity was close to being penetrated, teeth growing every which way. Extractions and filing were necessary at about 9 1/2 months of age. I filed a claim and Fetch paid it promptly, in keeping with the terms of my policy - 90% with a $300 deductible. No surprises, no delays. Direct deposit into my account. An easy process on line with clear acknowledgement from Fetch after I submitted the claim. This is why I purchased Pet Insurance, and Fetch covered my claim exactly as I expected - unlike my experience with our previous dog and another pet insurance company. I will recommend Fetch to other dog owners.

POLICY NUMBER CAT0307773-01 Re: Your claim for $715.90 was not approved Rated negative stars. We submitted a claim because our cat got very suddenly sick with no preexisting condition. There was a ONE DAY DIFFERENCE in our claim so they denied us and wouldn't listen to reason. Upon further inspection on Social Media, we learned they actually scam people over this kind of thing, frequently. This rating is wildly incorrect and they should be shut down or regulated by someone who actually cares. We reviewed the policy and we were well within it, only to be met with immediate refusal. AND THEN they tried begging us to come back. How dare you. Edit to respond: IT WAS NOT PRE EXISTING! Get some reading comprehension, read above where it's says NOT PREEXISTING it even says it on the SOAP notes. What a horrifying business practice. I hope you go bankrupt.

Kelsey was very kind and helpful during our call. She was able to quickly help correct an issue I had with my claim.

Good helpful call centre individuals.

Wanted me to wait to make claim while dog was in pain. I already made my bbb complaint I'll be messaging the media about this also.