Fetch Canada | Pet Insurance Review

Raises premiums EXPONENTIALLY once your dog is in their mid-range. Fetch needs to review the competitors pricing and match up accordingly. In the last 5 years I have had this insurance, my premium went up from $300 to $1700!! This is six times the original premium and I never even had a claim in the first three years! Over the years they increased, doubled my premium, I never said anything but the most recent increase in premium went up another $700 straight away. $1700 annually plus tax for a $5000 coverage and 80% coverage is extremely low and unacceptable. Other insurance companies cover $10,000 to $20,000 for ~$1200 premium for the same dog. Almost feels like a rip off at this point because they think you cant move. When you call the customer service to talk about the premium, they have an attitude so its pointless. There is no solution outside of just cancelling or continuing to pay really. I would recommend to shop around. I am certainly not going with Fetch if and when I am looking for another insurance provider.

Just got my annual renewal for my dog, I am absolutely disgusted at the increase of 75%. I get that costs go up but there is no way 75% is acceptable. In 4 years I had one claim (last year) for dental cleaning which is part of the plan. I called to see why and they just said "well you can increase your deductible and reimbursement rate. I have used different pet insurances for over 20 years and realize that as the animal get older payments go up, but for a 7 year old small dog 75% is a total ripoff. I will be looking else where as the animal has no preexisting conditions !! Very unimpressed with Fetch !!!!

Was easy to put in my dog claim, fast service.

My dog had some blood in his diarrhea before we registered for his insurance plan with Fetch. Since this is a common symptom among dogs like vomiting, he had another bloody diarrhea after he had a plan with Fetch. They refused to pay us because according to the agent I spoke to on the phone, bloody diarrhea is a “pre-existing condition” for my dog, although it was clear that last time and this time were two separate cases, not related. It’s ridiculous.

Explanation but it takes a long time to be reimbursed, my recent bill was put under wellness and I just did not get paid back, the situation was completely different, needs lots of explanation and phone calls to made the claim to work, gets frustrating, but the customer service is not to bad, hopefully I will get some answers soon, Eva