Fetch Canada | Pet Insurance Review

Firstly, my call was answered immediately even though I was told that the queue was very long. Yay!! My rep was named Kayan and he was incredible. He listened to my questions and was able to answer each and every question without wanting to sell me something I didn’t need. Thanks for that. Because of that type of service, I’ll never leave Fetch. This insurance company does care about its customers, and I feel like pets are really important to them. To get back to Kayan, the rep who assisted me, you were honest and caring. I was hoping for exactly that when I called. Thank you for your time and your thoughtfulness. You made my day!!

This is Great pet insurance. I’ve never tried pet insurance before and when I adopted a new puppy I did some research and thought Fetch looked the best. It was! I’ve had it for a year and when my pooch Harriet got sick - made a claim and it was approved! I was so relieved - very easy to process - i had the vet email her records and forwarded them to fetch for assessment. That was it - they have an clear process and keep you notified of the stages - I never had to ask a question. Then was notified my claim was approved! So relieving - Harriet was ok and after deductible received 80% back of a rather large vet bill. As she is still a very lively girl I will be keeping this insurance for a long time - great peace of mind. Thanks to everyone at Fetch - it’s worth it.

Amazing! Fetch has been amazing to deal with. Zero issues, highly recommend!

I have another policy with my older two dogs with a different company. I decided to look for a new company to compare prices. When I found fetch I decided to try them as the price point made more sense. I have in general experienced a lot of differences with the policy itself with things that you would assume would be standard across insurance companies. 1. Pre approvals on quotes ( not just conditions) 2. The length of time it takes to process the claim is very long. 3. When ever I ask a question about the policy I never get a straight answer. Eg. please provide an eg of a supplement that’s recommended by vet that helps a medical condition covered under my policy …as the food is recommended by my vet and apparently not covered… and they won’t provide an example. 4. Yearly deductible is higher than my other dogs. These are all things my other company does with my other dogs. I will likely be considering other insurance companies when the time comes unless these things were addressed unfortunately.

So when I moved 10 minutes away, my premiums went up approx $100/month, which while ridiculous, what can you do? I decided to decrease my coverage to make the payment more manageable, as over $300/month for insurance on my 6 year old dog when I haven’t made a claim in years seemed stupid. The payment goes onto my husband’s Credit Card, so I didn’t notice right away that we were being overcharged over $60/month more than what I had been quoted for our changed policy. Of course, I discovered this on a weekend, when the only customer service available is over chat. The person I chatted with, Emma, said she would escalate the situation and I would hear back from them within a couple of business days (which I didn’t). So I call, because the call centre is only open M-F until 6pm ET and speak to someone who says that they will get back to me within 24-48 hours. Which they didn’t. I live on the West Coast, and I have a job, so I don’t have time during the day to call them repeatedly to follow up. I finally hear back from someone 13 DAYS later. Jordan left me a message at 2:40 in the afternoon on a Friday (Pacific time, so 20 minutes before they close for the weekend). Because I’m at work, I was unable to check the message until after 3pm PT. He lets me know that my payment is now $185/month. What??? It was supposed to be $170.76/month, they’ve been charging me $232.23/month, where did $185 come from? And no mention of reimbursing us for the $60+ they’ve been overcharging us for the past 3 months. And I can’t call to ask, because now they are closed. So here we go again. Back to the chat. Which is completely useless because they won’t tell you anything over the chat, just to call during their regular operating hours. What a joke, if my dog didn’t have pre-existing conditions I would change insurance companies in a heartbeat. I might anyways just because how awful they are to deal with.