Embrace | Pet Insurance Review

The service is great once you get through all the protocol that's not clear in the beginning when you sign up with new pup thats never been to a Vet beyond shots. I'd never taken a pet for any illness care but I have learned quickly. Their people are friendly and once they communicate internally with each other claims run smoothly. I would recommend the insurance to others. Thanks Embrace!

I have not yet filed my claims for the vet and specialist visit I had yesterday when my Newfie/Border Collie was beset with acute cervical pain. However, I have been extremely impressed with the level of customer service thus far. The specialist recommended an MRI - between $1500-2k - for which Embrace reported required a pre-cert. Unfortunately they also said I would hear within 5 business days. That seemed a little long to me in light of what was, and is, in my mind a medical emergency. However, the rep took the time to inform me of what steps could speed up the process and everyone I spoke with on the phone was very kind and sympathetic. I received e-mail notifications when my paperwork was received and the pre-cert was expedited and returned to me with an authorizion within 24 hours!!! I am thrilled to have found an insurance that targets the conditions I am most concerned about in my large breed dog and have recommended Embrace to all of my pet-owning friends.

Well it took me more than 20 days from the first email with all my claim info. I've called about five time and on the supposedly final day (day 15), they've basically denied receiving the relevant claims and kept on asking me to send in additional info; however, at this time they should have already made payment as their online website promised (10-15 day turn around time from date of claim). When I talked to customer service demanding an explanation for the delay, they initially denied ever receiving some of the claim info and the file was marked incomplete and would take another 15 days to reprocess if I send it in now. Then after I told customer service woman when the claim was sent and pointing out to the specify time it was sent, she realized they did receive the claim after all. At this point, I was pretty upset so she could not wait to get off the phone and promised to expedite things. She promised to email me to confirm this conversation and have a turn around time of an additional three days. So when I did receive the email, I was upset that it was a typical forum letter suggesting that I did not send enough info and it was going to be another 15 days to re-review my claim. Finally, I called back again (5th time is the charm) and spoke with management, who was a lot more helpful and immediately process my claim. So here is what to expect: 1. they run a honest business, because I did get my reimbursements; however 2. they are in no rush to give it to you. Do n

Wow, such attentive service, response and finally check...very very prompt and friendly

My 9 month old Golden was injured in a collision with her older sister. She had to have 3 teeth extracted. Embrace covered the cost of the extractions and made a bad situation a little easier to deal with. Thanks, Embrace. So far I am not disappointed with the purcheas.