Embrace | Pet Insurance Review

I submitted wellness claims for my three dogs and within a week have my refund. Excellent customer service.

I've never been in favor of pet insurance and only got it this year because my new pup's breeder felt it was important. She recommended Embrace, and I did like the customization options. I didn't think I'd actually need it, but sure enough, my one-year-old Greater Swiss Mountain Dog had a mountain of stomache troubles. Three days of hospitalization and a myriad of tests later, her bill was over $1000. I almost forgot I could try sending it to Embrace. I'm so glad I did! I had chosen a plan where I'd pay a deductible and then 20% of the remaining balance up to an annual maximimum. Embrace paid their entire 80%, no questions asked. Thank you Embrace, for coming through for us and our dog, and also for being a stand-up organization!

I'm truly impressed with the service that Embrace provides, they had my claim processed within weeks,provided great service with care and understanding. I had so much faith in Embrace that I added my newly acquired puppy to the insurance plan before my claim was even finished. Its a comforting feeling knowing there's a company like Embrace around..

There are pet owners and then there are pet lovers. Being pet lovers, we didn't hesitate to pull out all the stops when our 10 month old puppy unbelievably came down with a deadly disease which he had been vaccinated against! After 2 vet hospitals we still had to transfer him to a third - Metropolitan Hospital in Akron where - with God leading the way - his life was saved, and he recovered to enjoy puppy-dom. Although Embrace initially turned down our claim, we asked them to take a second look as this was a freak occurrence, something five veterinarians said was unpredictable and rare. Much to our surprise, Embrace agreed that it was an extreme exception, that every precaution had been taken and yet the worst had still happened. These are real people who are willing to listen and delve into the particulars, definitely not what we expected. We thought it would be the same old insurance run-around with a "No" being the end result. It is really refreshing to finally find a company who is as good as their advertising and reviews. We had spent a lot of time reviewing pet insurance companies and we read the reviews and ratings carefully; this time we found a company which doesn't view all events as a black and white issue, but understands that life can take on hues of gray and that sometimes, man's best vaccines just don't eliminate the seemingly "impossible". Our puppy's survival is a miracle. Embrace took the time to review the impossible and stand behind us. They ar

My experience with Embrace has been exceptional in every way. The customer service has been superb, with personal, compassionate and caring representatives. The claims are handled in a timely manner and reimbursements are swift. If only insurance representatives for humans were so compassionate and helpful! I recommend Embrace to every pet owner I know and meet. Thank you, thank you, thank you!