Embrace | Pet Insurance Review

We just signed up for Embrace and filed our first claim. The process was efficient, fair, and communication was first rate. We are looking forward to continuing high quality customer service.

Embrace has been a pleasure to work with since the day I signed up 3 years ago. I haven't had any major medical issues with my dog (minor skin issues/allergies/ear infections etc), hence no payments/checks made yet. However, whenever I have had claims processed to be put towards my deductible, it's been done quickly, efficiently, and most importantly, with such a pleasant and helpful attitude. Most insurance companies look for reasons to reject your claim -but Not Embrace. I am blown away by how willing to help each representative is. They are the epitome of great customer service. So far so good! And I have recommended them to others, as well as my vet's office, and I only hear good things in return as well. They definitely go above and beyond, over other pet insurance companies.

Hello, I just submitted my first claim after rushing my Blondie to the hospital while she kept vomiting blood. The claim got processed rather quickly.Of course, because it was a first claim, after the deductible, there wasnt much left in terms of dollars. But still almost 200 dollar which I am getting back:) But I'm still glad that this went smooth. It reassures me for future claims and problems.

Daringly, i chose an English Bulldog for my first dog. After realizing how much this cute little ball of wrinkles would cost me in vet bills, i started to get a little nervous. I chose Embrace because they cover breed specific and genetic conditions, which would be the cause of most of my bullies vet visits. Right off the bat, my little bully suffered one rash after another and eventually cherry eye, a genetic condition requiring a very expensive surgery. i submitted the claim to Embrace with fingers crossed. I expected, like most insurances, that there would be some sort of fine print stating that the surgery would not be covered. I was never so happy to be wrong. Embrace covered the surgery and saved me over $500. They are efficient, attentive, and timely when it comes to reviewing claims. They kept me informed as to the status of my claim and even followed up to make sure i had received my return. I would recommend Embrace to any pet owner especially one who owns a purebred animal potential health problems. I'm very impressed!

A few months after I enrolled my dog with Embrace, he slipped on wooden stairs while we were staying with friends. When we returned home, I noticed that he was limping so I took him to my vet. At first, she tried medicine but that did not work. I took him back and my vet performed a series of x-rays. Although the x-rays look good, my vet is afraid that my dog may need surgery in the future for a luxating patella. I submitted my claim and received really fast service with no "back & forth" issues.This is the first time I have had pet insurance and I am very happy with Embrace.