Embrace | Pet Insurance Review

This was our first pet insurance after 40 years of owning pets. Surprisingly, first time was the charm. I did not want a "scheduled" type of policy.......they always seem to wiggle out of coverage somehow. The Embrace - deductible then 80%(in our policy) of charge covered - type is much easier to deal with. AND, the staff certainly made it easy. Their communication was timely and I never wondered what was going on with the claims. We are very pleased with the service and the amount reimbursed was just as we thought it should be. What more could one ask?

I actually had to use it. My dog got hit today and suffered a broken leg and I'm not sure what else at this time. In my error I didn't complete a Dr. Health record on my dog. Therefore they won't cover anything not even putting him to sleep until after 6 months, I've been with them for 5 months. His injuries are obviously recent and impact related, nothing pre-existing what so ever. I call it an insurance LOOP HOLE, a way of getting out of paying for their insured. Customer service is decent, the plan affordable and the reviews great. I just can't believe the company in pet care doesn't really care. Very sad my son and I our loosing our four legged family member over a piece of paper. Denise

I previously used another insurance company but I was quite dissatisfied with their lack of service and difficulty in putting through claims. I reviewed other companies and decided to sign on with Embrace and could not be happier. They have a very high level of customer service and the follow-up is wonderful. I am never left guessing about a claim. I would --and have--recommended Embrace to anyone looking for quality insurance for their furry family members.

Over the years I have enrolled my pets in several pet insurance providers, from better known to lesser known providers. I'll spare the other providers from my opinion of them as I would like to focus solely on the outstanding service provided by Embrace. I have a 2 year old beagle who has been reasonably healthy until lately. She has been vomiting constantly and has not been herself. She had to go through a battery of tests and procedures to determine the root cause of her ailment. As we all know the bills start piling up at that point. After several substantial bills from the local Vet and the emergency Vet hospital I submitted my claims to Embrace using their pre-filled claim form. All I had to do was attach the invoices and fax them over to Embrace. I received email notifications the same day I sent in the claims. Embrace sent me weekly updates letting me know the status of the claims process. Two to three weeks later I received the claim . This was our latest claim experience which was the same as all prior experiences with Embrace. You will not find a better pet insurance provider than Embrace Pet Insurance. I have had numerous pets on no less than 5 different pet insurance providers over the years. Every other provider took quadruple the time to process claims and never lived up to what they claimed to be "covered" ailments. All the other providers looked for excuses not to pay using "breed tendencies" and other creative ways of minimizing claim reimbursemen

received, prompt, courteous service