Embrace | Pet Insurance Review

I have had Embrace insurance for two years (pay about $350 a year for policy with a $300 deductible and covers 80% of pretty much any service). Last year, it saved me around $600 for random recurring Giardia infection... but this year, WOW! My dog got bloat with torsion (ruptured spleen, internal bleeding, etc) and required emergency surgery costing over $8,000. I'm so sad to say that I don't think I could have saved her life without this coverage. Thankfully, she got everything she needed and it cost me less than 2K (affordable). The process for filing my claims was EASY! Single form, attach invoices and send. Embrace kept me informed on their progress throughout (even sending email updates midstream) and when I was getting stressed about my pending credit card payment, they rushed my claim through! Everyone there is SO SO SO nice and responsive. No arguments, no drama, no delay. Love it! I really can't say enough about how the coverage and service level has impressed me.

I really love this company. They obviously care about their customers: animal and human. When I recently submitted claims they followed up to let me know they were being reviewed and that it may take a few weeks due to recent volume. After the claim check was sent, they followed up to make sure I got it. I did not, but they contacted me (rather than me having to hound them) which was impressive. They quickly issued a new check which I received within a few days. The check was exactly the amount I expected.I know the names of the employees at Embrace and they know mine.

I see all these good reviews and wonder why I have not received the same kind of customer service others have???? This is my first year of purchasing Embrace for a great dane puppy who is in excellent condition, according to the vet. It took so much hassle for me to get the 6 month orthopedic waiver removed as I had to keep asking. Then I had to email 3 times to get word on a claim that should have been handled ONE MONTH AGO. And never an apology either.

We are glad we have Embrace Pet insurance. We got a new puppy and since we live in Alaska and we love being in the out doors we decided to get pet insurance. We were glad because our black lab got a intestinal blockage. Embrace has good coverage and well worth the money. They paid what they said they would pay and we are thankful we have this insurance.

I think your company is the best. I have been very happy with the service I have recieved with the exception of how long it takes to review the claim and send the check to me. Almost a month. And I have requested that you send me some of your new claim forms twice as for some reason I cannot download and print them from my computer and to date I still have not recieved them. Still think your the best company though!!!