Embrace | Pet Insurance Review

With my first claim with Embrace, I had many questions because of the many aspects to my claim. They were always very helpful and friendly when answering my questions. ..even when I asked the same questions a couple of times! I really appreciated the personal service I received and the true desire to help me. Thank you!

My wellness reimbursment was taken care of promtly and the customer service team kept me informed and then made sure that I had received their check. I love the "Wellness" account feature which is like a health care spending account. It covers all of the flea and tick prevention and I can always be sure that my little dog will always be able to get her vaccinations on time.

We have been with Embrace for ten months and couldn't be happier with the choice we made. We sifted through several competing companies before finding the "right fit". The representatives are extemely helpful in helping to choose the right coverage for your needs. Claims are handled quickly. Annie's spaying was covered only weeks after obtaining the insurance and the remaining amount covered the cost of some of her preventative care. I must disagree that wellness is not covered, it is an option that can be readily obtained.

This is my second dog which I've had covered with Embrace. I did have other coverage for my last dog who and changed to Embrace because I was upset with her plan coverage. Anyway, they were great with her, and they continue to be fabulous with my current dog, Cindy. We had a little lapse in time where there were delays in having the claim checked out, but once things were checked, it all went straight through. Everyone is great at keeping you informed on what is happening, and you actually get answers if you email with a question. It was suggested that I change coverage by a friend,but I will never change from Embrace. As a side note, I did increase to full coverage for the wellness plan this year. Can't beat that deal either! HOpefully, I don't need to use the coverage ever again, but if we need it, I know that same great coverage is there!! Thanks so much for everything!! Kathy and Cindy. :-D

I have two great danes and switched to Embrace because of the wonderful reviews and raves about great customer service. I submitted a claim and got emails for several weeks saying it was in line to be dealt with, they were behind. When they did review it, the claim was denied for reasons that I had specifically asked about being covered when i called to get more information. I was told something would be covered and of course it wasn't. Had i not switched to embrace, I at least would have got something back from my old insurance company. I am terribly disappointed with this company.