Embrace | Pet Insurance Review

Thank you for your attention to detail, constant communication with clients, and availability to contact. I was recently impressed to see that an illness/injury claim that was not eligible for reimbursement was passed to the wellness department for review. Upon review, your staff noted that one item on the claim could be reimbursed under the wellness coverage. I appreciate the honesty and attention to detail.

I submitted my claim for my cat for a variety of wellness procedures, it was reviewed and processed in 72 hours. Am very pleased with Embrace. Truly professional service

I have absolutely nothing negative to say about Embrace. From the first day I bought a policy on my cat, Peter, to my latest claim experience, all I can say is these people are awesome. When you call, you actually get to talk to a real person, who is equipped to answer all of your questions. I recently had Peter in for 3 separate visits for his dental cleaning. Our benefit was up to $400 for this. The hospital took my one claim form and sent it to Embrace along with the three dates and Embrace turned it around in impressive time! Their communications by email to let you know they received the claim as well as when they are sending the check, it just a wonderful added bonus.You can't go wrong with this company.

Oh my world i have never seen such thoroughness and efficiency the claim was put in today for wellness rewards claim and I already got an approval and I will have it deposited in 2 days all I can say is I amazingly stunned! Embrace you guys rock!!!!!

We have had Embrace for many years. The claims have always been resolved with regular contact form Embrace keeping us updated on our claims. What I have done was made copies for each vets' office so that they can file the claim after each visit. That has worked well. The personnel at Embrace were so helpful on rushing a pre-approval through when out dog was injured. I can't say enough about the staff and integrity about the company during these times when I thought customer service was a thing of the past. Thank you Embrace.