Embrace | Pet Insurance Review

In the past 3 years since insuring our dogs with Embrace, we have submitted 2 claims. Both these claims were dealt with entirely to our satisfaction and I would sincerely recommend this insurance to other pet owners.

Everyone at Embrace is always very courteous, whether responding by email or communicating by phone. They don't try to trick you or skirt around your issue. My only suggestion to better serve Embrace's clients is to have one, and only one, representative handle the claims submitted on one date. That way, they can accurately review the claims and alleviate the back and forth questions due to multiple claims being submitted at one time. Also, and I have been advised that this is being worked on, the issue of not being able to view your claims online if you are using an Ipad or Iphone needs to be resolved. My recent claims were handled within a few weeks and both service personnel were helpful.

I have had nothing but great experiences with Embrace Ins. Never a surprise, they have always gone out of their way to explain my dogs coverage and are more than generous. I only wish they had health insurance for people!

My little Lucy had been throwing up and losing weight for a for a few days, so when it didn't stop, I had to take her to the vet. As it turns out, she had an ear infection and it was making her nauseous. It took her a few rounds of antibiotics, anti-nausea pills, and she was all better. I am very glad that I have Embrace coverage or the out of pocket expenses would be over $500. And that is just for an ear infection! Embrace kept me in the loop during their processing of the claims so I knew my claim was received and in process. If the claim was delayed for any reason, they would follow up with me and let me know they were working on it. I appreciate the personalized service and the peace of mind to know that with Embrace coverage, I can always take care of Lucy's needs. If anyone is contemplating insurance coverage, it is well worth it and Embrace is the best way to go. They reimburse exactly what is covered in your plan without any issues. I tell every pet owner I meet to get this insurance. I never want to have to make a decision about Lucy's health based on money. With Embrace, she is covered!

Fairly quick claim turn around and wonderful helpful staff when you call not to mention fast replies when I emailed with questions. I couldnt be more pleased with my choice of Embrace for Maggie so far! When my vet asked who I use for pet insurance I was happy to give them the Embrace website info.