Embrace | Pet Insurance Review

My two-year-old Golden Retriever tore her ACL (cruciate ligament), and had to have surgery. EMBRACE not only reimbursed for the surgery, but for six weeks of physical therapy as well. I'm impressed with their coverage, and their caring follow-up to see how Emmie is doing.

I have been more than satisfied with communication, payments, and efficiency. I have no hesitation to recommend Embrace. I have already referred three friends

I've worked as a medical secretary for the past 6 years and working with health insurance companies is a big part of my job. I am simply blown away by Embrace Pet Insurance in every category, so much so that I'm disappointed it's not available to humans!. The customer service may actually be the best I've ever gotten from any large company, insurance related or no. It is simply incredible how quick their employees are to reply to emails, and how kind and helpful their staff is. If you call them, you'll actually get a person on the phone right away! I am very grateful and glad that my pug has Embrace Insurance and recommend them to every pet owner I know. I live in NYC where veterinary bills are astronomical, and Embrace has helped cushioned the blow for many expensive crises. Two thumbs up!

My family just went through every dog lover's worst nightmare, and Embrace was there for us. Our beloved 22-month old Labrador, Siska, got sick out of the blue and within a few days had to be euthanized because of liver failure. We ultimately learned it was cancer (lymphoma); there were no prior warning signs. We were shocked and devastated. And the vet bills, triggered by our regular vet and emergency specialists frantically trying to save Siska from what at the time was an unknown cause, were astronomical. Embrace was there for us at every step, both in terms of sympathy and financial coverage. We received kind, thoughtful e-mails and handwritten cards in the mail from multiple Embrace personnel. The multiple claims were processed promptly, and checks for 80% of the total cost (thousands of dollars) minus the deductible, sent just as promptly. Embrace also immediately cancelled our future insurance coverage and reimbursed us the pro rata portion of the annual premium that we no longer needed. There were no hassles or delays. We received the coverage we were promised. And Embrace handled the entire situation with a sense of grace and responsibility that was all we could have asked for in our emotionally fragile state. My family, unfortunately, is living proof that unexpected health disasters can strike even young dogs. If you love your dog and want protection against the astronomical bills that will result if disaster strikes, don't roll the dice. Get pet insur

Embrace, though expensive, has handled three claims I have had with ease and expediently. Their website is also very easy to navigate. All in all, a good experience.