Embrace | Pet Insurance Review

submitted claim by fax. good thing i followed up because they didn't receive it. the customer care person was polite and helpful but i had to insist because she kept saying "not yet" when it had been 8 days after fax sent. finally gave me email and waited on phone with me until she received it. also nice… received follow up email after claim processed to make sure we received check would be nice if we could submit claims online

We've been an Embrace customer for years, and I'm finally getting around to writing a review. Every single claim I've submitted has been handled in a fair and timely manner. I have received the entirety of reimbursements that are due under the terms of the agreement. I wish my personal medical plan were as responsive as Embrace is for our cats. It gives us great peace of mind that we will not have to face a difficult decision - based on finances - if one of our cats becomes seriously ill. We'll be able to do what is best for the cat. I can't speak highly enough about the great service we've received from Embrace.

I'm very pleased with Embrace handling the efficient and speedy claims on the wellness plan of my pet. Highly recommended to all pet lovers......

I've had Embrace insurance for less than a year for my 2 kitties. I especially like the Wellness coverage since my furbabies get annual check-ups which have become costly since they include teeth cleaning.Each kitty had a check-up this year. Emails informed me my mailed claims had been received and when the payments were sent. Both times I received my payments within 7 days. I could not be happier with Embrace. Preventive care should be covered just as it is (finally!) with humans.

Hi I wrote a favorable review about a year ago or so but since then I was a bit put off by the slow reimbursement. But the last three claims have been dealt with very quickly and promptly (replied to my claim and reimbursed within 3 business days) so I wanted to thank Embrace for really making an effort to improve upon that. Kudos to your growth and customer service.