Embrace | Pet Insurance Review

Spent many hours researching pet insurance companies, and Embrace was #3 in the Consumers Advocate website. Picked Embrace because in addition to accident/illness insurance they also carried a wellness plan. Paid my first premium on July 31st. Had my first claim on 8/11/2014 for wellness benefits. Receiving my first claim check tomorrow. Signing up for insurance is easy. There website is well designed and easy to use. Happy I picked Embrace over all the other insurance companies out there.

My dog as 1 year old and unfortunately broke a leg. She got a surgery and now is fine. I contacted Embrace to be reembursed. Long story short... Embrace wanted a "detailed" report from every single time she had visited a vet... The criteria of what "detailed" is, only Embrace knows... And whatever to I had on record or the vet(s) sent was never enough. It took me over one month of calling to get it sorted. It is worthwhile to mention that everytime I called, I had talked with someone new on the call center that "repeated" the same speech for me to keep asking the vets. When I asked a supervisor or someone "in charge", they were never available to talk on the phone or to call back... I imagine if my dog was 5 years old. I would never be able to find all the "detailed" reports Embrace wants... I really felt that they were doing all possible to delay and prevent paying. in summary, i don't know if Embrace is better or worse than other pet insurance but I had a really BAD EXPERIENCE !!!

Love everything about Embrace but The ONLY thing I would like is when I go to your website to see my Case & it is already closed, how do I know what I was paid for. There has to be a way for all of us to see the amount you paid for each item pertaining to our pets like for example, blood workup, testing or inections to make pets better eetc. I want to see that I am getting the right amount & that I am not getting charged a deductable each time for the same item. My cat just got Diabetes & am going to the VET each week to see if the levels are good enough for my cat & afraid I may get charged 2 or more times each week. I would like to always be allowed to see my statements & not close them the second acheck is sent out..

In a time of diminishing and impersonal customer service, this company breaks the mold. Every contact I've had with an "Embracer" has been professional and extremely helpful. They truly stand up to their expressed philosophy of empathy for pet owners and their animals. Human insurances companies should take a lesson. And, oh yeah, they actually pay on the exact terms of the policy in a timely manner with no complaints or hassles. They've earned my business forever.

After being a customer for one year now, my puppy has been through 2 ear infections and a terrible accident where she ingested plastic. Embrace continues to provide prompt responses, explanations of what amount is paid and why, and friendly customer service who assisted with my recent renewal. During my renewal, I was looking to increase my deductible and the associate provided me with 3 different options, listening to my needs and understanding the change I wanted to make. This customer service team and claims team continues to impress me.