Embrace | Pet Insurance Review

Love everything about Embrace but The ONLY thing I would like is when I go to your website to see my Case & it is already closed, how do I know what I was paid for. There has to be a way for all of us to see the amount you paid for each item pertaining to our pets like for example, blood workup, testing or inections to make pets better eetc. I want to see that I am getting the right amount & that I am not getting charged a deductable each time for the same item. My cat just got Diabetes & am going to the VET each week to see if the levels are good enough for my cat & afraid I may get charged 2 or more times each week. I would like to always be allowed to see my statements & not close them the second acheck is sent out..

In a time of diminishing and impersonal customer service, this company breaks the mold. Every contact I've had with an "Embracer" has been professional and extremely helpful. They truly stand up to their expressed philosophy of empathy for pet owners and their animals. Human insurances companies should take a lesson. And, oh yeah, they actually pay on the exact terms of the policy in a timely manner with no complaints or hassles. They've earned my business forever.

After being a customer for one year now, my puppy has been through 2 ear infections and a terrible accident where she ingested plastic. Embrace continues to provide prompt responses, explanations of what amount is paid and why, and friendly customer service who assisted with my recent renewal. During my renewal, I was looking to increase my deductible and the associate provided me with 3 different options, listening to my needs and understanding the change I wanted to make. This customer service team and claims team continues to impress me.

I have had nothing but good experiences with Embrace and their staff. Everyone is friendly and understanding and has gone out of their way to help me expedite things under time sensitive situations and I couldn't be more thankful. I have a 6 year old white boxer and have had Embrace since she was 6 months old and have recently added my 2nd new family member as well once we got him. If you are looking to get trustworthy pet insurance with a definite value, call them.

This recent claim is for a wellness visit. However, after paying thousands of dollars for my last two cats that had cancer, I made sure I had Pet Insurance after I got the two cats I now have. When your pet gets sick you don't want to have to worry about the bill. I always recommend to pet owners to get insurance and I always recommend Embrace.