Embrace | Pet Insurance Review

I've been a client for many years and I an consistently impressed with the high level of customer service and high quality of claims processing. They are awesome! Wish they could handle all our people claims too. :)

Insurance paid what I expected with no surprises. Quick claim refunds and they keep you informed. Would recommend to anyone with a pet.

I have only been with them a little over a year awesome to work with, two claims one large one and a small one no issues. Thank you very much

I have never purchased pet insurance before, but decided to get it for our standard poodle, who was a few months old at the time. I took care of all my preliminaries right away, so as not to have concerns later. I made clear between Embrace and myself what preexisting conditions there were and moved on from there. So now, not quite a year into this and our dog took and ate a bunch of raisins. (The only thing he has ever taken off a counter!) Well that landed him in the hospital for 3 straight days getting an IV to push the toxins through. I was mostly impressed with Embrace and the speed and payment of the claims. I did have to go back and have our vet fill out a fair bit of paperwork, but it all worked out well. On occasion Embrace does so down processing for no apparent reason, this is the only reason I will not give them a a perfect 10. Most claims paid in about 2 weeks but a few longer than 3 weeks. Their payments on the claims were EXACTLY what I expected it to be. With lots of unknowns out there I am glad to say that the process and benefits were what Embrace said they would be.

My Golden Retriever puppy got sick on the last day of her 14 day exclusionary period. I spent over $800 to get her well, but Embrace denied my single claim for $195. I found them extremely inflexible to deal with. Can not recommend at all.