Embrace | Pet Insurance Review

I recently switched to Embrace for my 5 year old Lab, and not soon after our waiting period he started problems that had him hospitalized for three days. The bills were outrageous!!! In the past I would have never recouped even a 1/3 of what I paid out, but Embrace was GREAT! They paid the claim almost in full without delay and saved my family's holiday season. I have told all of my family and friends about them and will continue to sing their praise.

Duke, our 14 month old Great Dane/Boxer Mix we adopted was in the ER Hospital due to GI issues 3 different times within a 2 1/2 week span. After extensive tests, Duke had ate the covering off a toy and it was stuck in his lower intestine, it passed thankfully. He did not have surgery, but the vet bills accumulated to over $4500. We had just passed our starting coverage period and I was not sure Embrace would come through, but they did with no problems. We are so thankful to have Embrace Insurance, they have been a wonderful company to work with and we are so pleased with there timeliness of response in working claims. HIGHLY RECOMMENDED!

I have a Great Dane, who tore his acl. This is a very expensive surgery. Luckily I had pet insurance with Embrace. But this was my first time making a claim and I had my doubts about getting my money. And at first there was a little confusion in regards to my dogs medical records (they want to see everything in his file including shot records, I orginally just sent stuff pertaining to the injury). But after I got everything sent, I received a check very quickly. I do want to add that I did call a few times to see what the hold up was, and the people I talked with were extremely nice. So the question is am I satisfied? Nice people and I got my money, so yes I am!!!!

My sweet golden has arthritis and gets scheduled adequan injections. The claims i submit for these are always paid by embrace quickly. And efficiently. And abbey feels like a new dog!

I was skeptical on purchasing any type of pet insurance but owning Golden Retrievers, having our last precious one pass from cancer, I began looking for a reputable company we could trust in case we were 'there' again. I'm so glad we did and glad we chose Embrace after researching many options. Our first covered claim for illness was an oral mass. We were deeply concerned to see this growth in our 5 yr old furbaby's mouth appear but her amazing vet took great care of her we are thankful to God this growth was benign. Receiving claim payment (after the deductible) certainly helped with the total out of pocket costs. Libby did not have any non-wellness claims the first year with Embrace so when she needed surgery to remove this mass, we were able to have a discounted deductible too (credit for no illness claims until our second policy year). The staff at Embrace have been very professional, quick to respond and very helpful. I would have rated the overall higher but this claim was marked complete in error before it was processed for payment, however, once I brought that to the claims department's attention, it was immediately responded to and the claim was processed with payment in just a few short days. Mistakes do happen but what impressed me most was how it was immediately handled and expedited to a manager (without me asking for that). Because of this as well, I am impressed with their service; enough to continue to carry the insurance with Embrace for our furry girl.