Embrace | Pet Insurance Review

This is the worst experience that I have had regarding insurance companies. I've never had such a horrible experience. The representatives that I have spoken with are nitpicking every detail looking for reasons not to pay for a claim. After appealing the first decision not to pay for my claim, I have been told that I can appeal again. What a ridiculous waste of my time and my Veterinarian's and her staff's time. I have cancelled my insurance and expect a refund of the unused portion!

Welness Plan claim to have our 8 month old English Mastiff, spayed and gastropexy done. There was really nothing to it on my end. Vet office faxed in our bill & notes to Embrace, got an email that Embrace had received the info from our Vet and our claim was being processed. They let us know that it could take a couple wks to process the claim. I believe we recieved our check at the 2 week mark and had also been notified by email that our claim had been approved and would be receiving a check shortly.It was litterally that simple, quick and easy!!

While we've only been members since the summer, my whole experience with Embrace has been nothing short of amazing. My 8 year old rat terrier was recently diagnosed with a very rare, incurable form of cancer and our worlds have been turned upside down. From the initial ICU visit, to a CT scan, to major surgery, Embrace has not once hesitated on any of the claims (several thousands of dollars so far), or questioned why certain diagnostics were done. I've spoken to several different Embracers there and everyone has been extremely helpful and sympathetic. Not having to worry about an insurance company putting in their two cents on what palliative treatments are deemed necessary for my pet is very refreshing. Dealing with cancer is hard enough but having Embrace makes the process a lot easier financially.

Embrace is the only one we would recommend or ever use. The staff is always willing to go the extra mile and always checking post service on our pets and their welfare as a whole. In a very difficult time of pet accident or illness to be able to make the owner feel that someone cares and actually has their back other than their veterinarian clinician is a major point. Without Embrace some terrible alternate decisions might have to be made by loving pet owners when treatments go beyond their savings' abilities.

Very good Company (Pet Insurance). Very dependable Very Courteous, I would and have recommended EMBRACE PET INSURANCE to all my friends who have PETS!!!! I have TWO SHIH TZU DOGS Covered with EMBRACE PET INSURANCE COMPANY!!!!!!