5
out of 5
POSTED: | BY: Mark Winkler
a blend of compassion and fairness.
My dog Lily was diagnosed with a hole in her heart. When I submitted all of the medical bills they all were denied. The denial was based on a pre-existing condition. I didn't agree with this judgment and therefore submitted reasons for why I thought the decision was wrong.To my surprise eEmbrace acted fairly and compassionately and overturned the previous decision. A very professional and intelligent company that acted with maturity, fairness and empathy. Not the usual qualities you would expect to find in an insurance company. I'm forever grateful for your actions.