Embrace | Pet Insurance Review

The company handles all claims professionally and promptly. They keep you notified at all times regarding your claims. The representatives of the company are polite and personable, I highly recommend this pet insurance company as one of the best

The claim process is easy and Embrace is great to work with! My dog had TPLO surgery in December - she was actually just cleared for her orthopedic coverage four days before she injured her leg. For the surgery claim, they just needed to get her previous 12 months of vet notes to make sure it wasn't a pre-existing condition. They contacted her vet, I didn't have to. And they kept us informed every step of the process. Eight weeks later we had to go back for X-Rays to make sure her leg healed. I shot Embrace a quick email to see if it would be covered since it wasn't included in the previous claim. They wrote back within one day and said it would be. My vet submitted the claim and within ten days I had my check! I tell everyone about Embrace! I just dropped Banfield (thru Petsmart) and began using Embrace's wellness plan as well.

I read all the reviews and contemplated pet insurance for over a year. I enrolled last July. My thinking was my two dogs are my family members and I would never consider going without medical insurance for my children or husband so why should my pets be any different? Embrace may be a slightly higher in price but definitely worth it. My six year old Rottweiler Lucy had a pre-existing orthopedic condition (2 torn Acl surgeries). In November she started limping. She was originally diagnosed with severe arthritis but her condition deteriorated so quickly I thought we might lose her. She was feverish, all joints swollen, not eating, lethargic, lost almost 20 lbs. Lucy had nine visits to vets and specialists in just 4 weeks. The bills were close to $3000. The final diagnosis was immune mediated polyarthritis caused by lymphoma -- the hidden primary condition causing the symptoms. Lucy's case is full of complications and not common. At the moment she is on prednisone and doing quite well. Chemo is not a good option for her but we are pursuing alternative treatments such as reiki and acupuncture. She is back to her happy playful self and we pray this continues for a good long time. Embrace initially denied Lucy's insurance claims. I was not surprised or discouraged due to her pre-existing condition and complicated diagnoses. I obtained a statement and medical records from Lucy's specialist and appealed. Embrace overturned their denial and paid $2500. They are also covering her monthly blood tests and acupuncture treatments. The claims process is quick and hassle free. If you are on the fence please do yourself a favor and insure your pets. Embrace is a competent and compassionate company.

I submitted a number of claims for both of my dogs to Embrace on Feb 9th and 10th via fax. Today, Feb 16th, I received checks in the mail for covered items! That is amazing processing and Customer service! Thank you, Embrace!! Any time I have called with questions, they were extremely courteous and helpful.

We have a large male Bernese Mountain dog who had his first accident when he turned three. He was running, turned quickly and tore the tibia in his left knee. We had the surgery and 4 months later with the help of water therapy, his knee was as strong as ever. Barely 18 months later, he tore the tibia in his right knee - which we learned is very common. We just completed the surgery 4 months ago, and he is happy and healthy again - enjoying his daily runs. Through both surgeries, Embrace was there for us. The surgeries and therapy combined were thousands of dollars and they covered the majority of the cost with no hassle. The claim process was simple and fast and there was always someone to answer my questions. Thank you Embrace for all that you do. Choosing Embrace was a great decision!!