Embrace | Pet Insurance Review

Embrace is great!! easy to use......responsive.....updates come timely.....great experience for a first time pet owner! SOOO much easier than insurance for the other members of our family.

In today's world where we deal with so many different companies every day, it's important to recognize companies like Embrace that provide an outstanding customer experience instead of just complain about the bad experiences. Their processes and communications are clear and concise, and ensure that the customer understands every step of the way. Every employee I've ever worked with throughout the claim process has treated me respectfully and treated my claims with the utmost care and professionalism. Kudos to all, and WOOF from my Bear!

We are so impressed with these guys (and gals) at Embrace. They process the claim and send a check before the credit card bill arrives. Sweet! The nicest thing is that our vet will file the claim for us; they do this for Embrace policy holders (but NOT for those of the other insurance companies) because it's easy for them and keeps us happy. We have not had any major illnesses, but I think we've already gotten back in nine months nearly as much as the cost of the policy. It adds up fast.

Took our 10 month old kitten in for unspecified pain in the rear end. Physical exam showed no obvious injury. Blood work came back normal. Vet expressed her anal glands as a possible cause was sent home with pain meds. During the exam the vet on call noticed she had she oral issues with her adult teeth. Embrace has now decided our visit was for dental issues and never even addressed the reason we took our kitten in. We made a separate appointment for our kitten to have her mouth evaluated by our regular vet who sent pictures to the specialist. I notice looking at our online pet portal that our kitten is now listed as having diarrhea as a pre existing condition when she was less than two months old. Embrace came highly recommended. I feel a bit disappointed and thankful this wasn't a full blown medical emergency. Now I have to wonder if they're going to use baby kitty runs as a reason to cover nothing the rest of her life.

My insurance claim was processed very quickly, very happy with embrace insurance company. So glad I chose to get insurance on my pet!