Embrace | Pet Insurance Review

Had an emergency with my dog throwing up with blood present. This claim is the result of being sent to a second emergency facility because the first one did not have a surgeon available for possible obstruction (per x-ray). After overnight stay and observation at second ER, another x-ray taken and no blockage. This was the best conservative approach other than more expensive radiography and exploratory surgery. Embrace quickly processed my claim for the second ER and waiting on claim from first ER. Always great customer service during emails and phone correspondence. Thank you!

courteous, knowledgeable assistance when telephoning, excellent service in providing updates to claim processing

I've had great dealings with Embrace thus far. It's easy to file claims and get money back. They're also the only pet insurance company that I've found who will actually pay up front for certain procedures.

I have used Embrace for years. I am so grateful for their clear communication, great customer service, and of course, their fair and timely reimbursements.

Embrace is an insurance company that acts like a small family run company that actually cares about its clients. Their policies are great (I have 90% reimbursement, and it really does cover everything it says it does, including behavioral issues), and their customer service is stellar. Over the three years I've had an Embrace plan, I've submitted a bunch of claims, from injuries to anxiety, all over the country, with all different types of vets. Never once has there been a problem. Actually, the biggest problem I've had is in getting vets' offices to submit claims.I'm usually issued a check within 1-2 days of Embrace's receiving the claim. If there are any issues (which is unusual), they're incredibly easy to call and talk to. All claims are clearly shown on your account page, with the status. The one disputed claim I had was my fault - I submitted it well past the deadline. But I called, and they were very understanding and honored the claim anyways. I recommend Embrace to every pet owner I know, and I've placed flyers in my vet's office! I've heard a lot of horror stories about other pet insurance companies, but this is legit.