Embrace | Pet Insurance Review

I was very pleased with the whole process of submitting my claim for my dog's recent health issue. The customer service on the phone is always knowledgeable and kind. They sent the claim form to my vet and emailed me once they received it back. once it was reviewed they emailed again and I received a check very quickly afterwards. Their materials are very easy to understand as is the client portal on their Web site.

I love how quick they are to respond to my claims and always available to answer any questions or concerns I have.

I was very apprehensive about pet insurance until I read reviews, received positive vet feedback, and shopped a few vendors. I am so glad I chose Embrace. I never thought I'd use emergency care until needing it for our 6 mos. old golden who swallowed poison in our backyard. This larger claim (vet bill $375) processed seamlessly, within a very reasonable time, and the Embrace satisfied the claim in the amount I anticipated. I even had a back pile of wellness claims in addition to this emergency, and thought surely they'd reject one or the other for piling them all at once, but they did not. They kept in touch electronically during processing and approved all.

Embrace has been absolutely wonderful in prompt, kind, courteous, exceptional coverage for our pets. I sleep well every night knowing that our pups are covered with Embrace. They are reliable and credible add in kind and caring. I will only have my pups insured with Embrace. Prompt and easy claim processing too!!!

They take your money on a monthly basis, but when it's time to reimburse for claims, they dig up various reasons to not pay out. They are requesting detailed Drs. notes but no where in the policy does it state that.