Embrace | Pet Insurance Review

Never having had pet insurance before, I was not sure what to expect. Then my puppy developed a totally unexpected problem that would have meant permanent lameness if not treated. Embrace has been reliable and prompt. I even got approval for the major surgery needed to fix the problem within 7 days including Thanksgiving weekend. What a relief! I nowtell everyone how well I and my puppy have been treated by Embrace.

I submitted my first claim recently and wanted to submit a fair review about it. Embrace makes it easy to submit everything via email/fax etc, and their agents are helpful on the phone. The fine print I did not read was their $300 annual deductible, which for insurance is standard, but killed me on my first claim since it was almost $500. I guess something is better than nothing, however will probably start researching insurance w a lower deductible.

Great Customer Service, very fast reimbursement, the claim process is easy and if anything is left unchecked on my end, Embrace contacts my veterinarian directly and works with them to finalize the matter and get the claim processed and I have the invaluable peace of mind knowing my dog can receive the best veterinary care possible because I have the insurance to pay for it. What could be better than that??? I Love Embrace! :-)

I wish I could write a favorable review about this company but it sure lacks in the claims processing department. I have to resubmit the same claim several times in order to get everything paid. They seem to have tunnel vision and will only process 1 line at a time.

We've had Embrace coverage for all of our pets for just over a year. This past August, our boxer mix was diagnosed with a very aggressive form of cancer. During the very emotional process of diagnosis and exploring treatment options, it was such a blessing to know that whatever treatment we chose would be covered. I did very extensive research before choosing a pet insurance company, but it's hard to know if you've made the right choice until you have to submit a claim. The claims process was completely painless. They processed our claims quickly, covered exactly what I expected, and provided seriously amazing customer service through the whole process. In my opinion, having Embrace is invaluable. It's total peace of mind that, no matter what happens, you've got the freedom to get the best treatment for your pet without worry about the finances.