5
out of 5
POSTED: | BY: Pat
Wonderful, Caring Customer Service!
Logan somehow injured his back the night before I was to leave to attend my Mom's memorial service. We spent that night at the emergency vet, where he received excellent care. His recheck visit with our regular vet took place while I was gone, thanks to some wonderful friends. I submitted his claims once I returned home and they were promptly processed without any question. Logan has been covered by Embrace for 5 years and we've always received excellent service and everyone I have ever talked with in customer service has been extremely nice—more like a family member. Thanks for caring; I feel good knowing you all are in our corner!